Posted By
Cara Ovens
12-04-2019 07:00
Found In
Egroup:
Genesys Cloud - Main
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Hi, When can we expect a 'Cherry Picking' Feature? We can't access emails in the queue and need to wait until they are at the front of the queue before we can open them - not ideal if there is a complaint sitting in the queue or if a customer has sent a document we need to assess urgently. ...
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