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Mr. Bavly Morcos

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Automation Process for IVR

Posted By Bavly Morcos 01-26-2019 15:39
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Does anyone know how to automate the process of IVR Like to make unit testing on IVR composer without making testing calling every time to check if the call flow and backend service in the eclipse Composer are working fine or not? Thanks #Implementation #Integrations ...

RE: WDE - Notes view doesn't show when voice outbound interaction is rejected by the customer

Posted By Bavly Morcos 01-04-2019 15:44
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Maybe it could be done in code, by customization in the workspace itself in the interaction of outbound check the documentation of it Documentation:IW:Developer:Welcome:8.5.1 - Genesys Documentation Genesys remove preview Documentation:IW:Developer:Welcome:8.5.1 ...

RE: Auto resize web browser in WDE iFrame

Posted By Bavly Morcos 12-21-2018 10:07
Found In Egroup: PureEngage On-Premises \ view thread
Dear Rajneesh, I hope everything is going well, Did you try web browser control of google chrome? A free version and another version with a cost it could help you to make the size of being dynamic. A Free version:- https://cefsharp.github.io/ (I used it before ) Paid version:- ...

RE: integration genesys with oracle EBS

Posted By Bavly Morcos 12-13-2018 14:56
Found In Egroup: PureEngage On-Premises \ view thread
Dear Andrew, Many thanks for your replay. I will check it Thanks Bavly ------------------------------ Bavly Morcos QNB Group ------------------------------

RE: integration genesys with oracle EBS

Posted By Bavly Morcos 12-12-2018 03:11
Found In Egroup: PureEngage On-Premises \ view thread
Dear Andrew, I have know my config server host and port. But the application with in the Genesys configuration environment for Integration Server does not exist it is new requirment I have done it with the photo attached, Could you please check it ? OCRM is IP & Port of Orcale Essuite ...

RE: integration genesys with oracle EBS

Posted By Bavly Morcos 12-12-2018 03:10
Found In Library: PureEngage On-Premises

integration genesys with oracle EBS

Posted By Bavly Morcos 12-11-2018 14:40
Found In Egroup: PureEngage On-Premises \ view thread
Dears, Kindly, According to the document of Orcale Advanced Inbound telephony, we have connected the jars and it works fine, we just need to fill this parameter in the attached photo ("testing integration"). Parameter Required Description Sample Value Genesys Application Name Required Interaction ...

integration genesys with oracle EBS

Posted By Bavly Morcos 12-11-2018 14:39
Found In Library: PureEngage On-Premises
#Integrations #PlatformAdministration #SystemAdministration #Telephony

install Genesys composer version 8141016b1

Posted By Bavly Morcos 11-24-2018 14:29
Found In Egroup: PureEngage On-Premises \ view thread
Hello, I was trying to install Genesys composer version 8141016b1 on windows 10 I have found the plugin Thanks

Path of IWS logs

Posted By Bavly Morcos 11-24-2018 14:21
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Could I know what is the path which IWS save the logs on every agent PC? Thanks #Omni-ChannelDesktop/UserInterface #PlatformAdministration #SystemAdministration ------------------------------ Bavly Morcos ------------------------------

RE: Composer : logs not captured in Composer.Log

Posted By Bavly Morcos 11-24-2018 12:31
Found In Egroup: PureEngage On-Premises \ view thread
Hello, If you face this issue again, first check MCP logs and there is a block of log in the call flow attach it and check the result of the web service But MCP logs will found the issue in it BR, Bavly ------------------------------ Bavly Morcos --------------------- ...