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Jorge Cornejo

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RE: Emails reporting

Posted By Jorge Cornejo 11-27-2020 07:23
Found In Egroup: PureEngage On-Premises \ view thread
Actually it does put in the workbin, only not manually. WDE puts it in there based on WDE options to store temporarily the Interaction and be able to reply to it. ------------------------------ Jorge Cornejo Individual Only Contact Account ------------------------------

RE: IP Blacklisting in WWE

Posted By Jorge Cornejo 11-27-2020 07:20
Found In Egroup: PureEngage On-Premises \ view thread
Why not do it on Firewall side to avoid any contact with your network? You could do it at OS level, or at network level. ------------------------------ Jorge Cornejo Individual Only Contact Account ------------------------------

RE: High volume of Facebook social interactions

Posted By Jorge Cornejo 05-31-2020 12:21
Found In Egroup: PureEngage On-Premises \ view thread
Well...software can't solve all issues. I think you better ask your customer a business model, on what to do with those interactions. Close the channel due lack of agents? Create a bot for automation? Because limit or narrow the incoming channel wouldn't fix the issue at all...You will create a bad experience ...

RE: Widgets Quick Replies

Posted By Jorge Cornejo 05-31-2020 11:48
Found In Egroup: PureEngage On-Premises \ view thread
Hi You are using PSDK version 9.0.0.17 for the Chat Bot? I see you use Watson or is just a name? Any chance you can show which modes you used? Or which sample did you use? ------------------------------ Jorge Cornejo Individual Only Contact Account ------------------------------

RE: Composer Project Deployment best practices

Posted By Jorge Cornejo 05-29-2020 08:27
Found In Egroup: PureEngage On-Premises \ view thread
No, WAR doesn't include Source Code, callflows are not part of this, as actually makes no sense to upload them to the Tomcat engine. Why a Tomcat reset for a Prompt change? What I personally do is upload "versions" in parallel at Tomcat, then change the Voice Profile to load this new Project. This ...

RE: New Deployment of GAX and Chat

Posted By Jorge Cornejo 05-29-2020 08:19
Found In Egroup: PureEngage On-Premises \ view thread
New deployment should be used only if there is no Genesys CfgServer at all, if you have CfgServer already go with Existing Environment. If you still want to go with New Deploy, check GAX logs. ------------------------------ Jorge Cornejo Individual Only Contact Account ----------------------- ...

RE: CCpulse error when creating Historical View

Posted By Jorge Cornejo 05-29-2020 08:18
Found In Egroup: PureEngage On-Premises \ view thread
Be sure your object type map is ok, for example, if you are using a VQ object at CCPulse, be sure the object mapped at the template is also a VQ statistic at DMA. You can check CCPulse logs and DBServer logs to get the exact query your CCPulse is trying to build so you can see what is wrong ---- ...

RE: Rich Messaging using Chat Bot

Posted By Jorge Cornejo 05-29-2020 08:14
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Any chance to have such documentation too? Regards ------------------------------ Jorge Cornejo Individual Only Contact Account ------------------------------