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Jeffrey Jani

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RE: Remote Station Personal voicemail

Posted By Jeffrey Jani 03-20-2020 03:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Richard, I can think of two options that you can do in this situation: 1. Increase the Ring Count of the Voicemail before it picks up. -- They can coordinate with their mobile providers to increase the ring count of their voicemail. The suggested is for the ring count to be more than the Alerting ...

RE: Queue Reports Inbound Call by Month and Hour

Posted By Jeffrey Jani 03-20-2020 02:34
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Edwin, The "Qeueu Metric Interval Report" would be a good data to extract what you're looking for. Depending on the media type, the report includes the following queue activity: Interactions offered, answered, and abandoned Performance metrics (for example, abandon rate, service ...