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Mr. Gangadhar Keshava

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Genesys Chat - error codes from chat server

Posted By Gangadhar Keshava 01-06-2016 04:47
Found In Egroup: PureEngage On-Premises \ view thread
We see the below error codes in the chat server logs. Could some one explain what the error code '8209'(error 'User was logged out') mean? Is there any place I can get the documentation for all the error codes and the meaning of each of them? 18:54:25.696 Trc 59221 output for conn_id=68:74302920+ ...

Arabic Support - Chat

Posted By Gangadhar Keshava 08-06-2015 13:55
Found In Egroup: PureEngage On-Premises \ view thread
If my current Chat solution has to support Arabic language, does it require any explicit handling from the application side? Does chat server or any other Genesys system apart from CME have any problem handling Arabic data? Should the messages from Agent Desktop/Client be encoding to any other formats ...

RE: Chat : Why do we see "java.lang.IllegalArgumentException: Exception while registering mbean" error ?

Posted By Gangadhar Keshava 07-20-2015 04:42
Found In Egroup: PureEngage On-Premises \ view thread
Thanks a lot for your advise Jakub!! That makes sense. we will upgrage the PSDK accordingly..

RE: Chat : Why do we see "java.lang.IllegalArgumentException: Exception while registering mbean" error ?

Posted By Gangadhar Keshava 07-15-2015 05:25
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jakub, Thank you for responding. I am using Java and Tomcat as the webServer. Above exception is happening when I try to open the connection to chat server using the Flex Protocol. Frequency of exception in my application is very less and is happening with one or two chats out of thousand. ...

Chat : Why do we see "java.lang.IllegalArgumentException: Exception while registering mbean" error ?

Posted By Gangadhar Keshava 07-14-2015 12:12
Found In Egroup: PureEngage On-Premises \ view thread
I am seeing the below exception while opening a connection to the chat server using Flex protocol. Could some one explain what this error actually means and how to avoid it ? Exception java.lang.IllegalArgumentException: Exception while registering mbean at com.genesyslab.platform.commons.ma ...