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Sebastien Corbeil

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RE: Cisco CTI PORT / Genesys

Posted By Sebastien Corbeil 02-13-2017 14:50
Found In Egroup: PureEngage On-Premises \ view thread
What Guide? Can you more precise. In the T-server for CUCM / Deployement Guide, they just "touch" the subjet...no more. https://docs.genesys.com/Special:Repository/80fr_dep-ts_cisco.pdf?id=addcf3e5-8d20-4d7d-a6bc-2bf7f63b0d5c

RE: Cisco CTI PORT / Genesys

Posted By Sebastien Corbeil 02-07-2017 12:44
Found In Egroup: PureEngage On-Premises \ view thread
Do you know how to configure the CTI PORT in the CUCM and in the Genesys(CME)? There must be a specific configuration. Any example?

RE: Cisco CTI PORT / Genesys

Posted By Sebastien Corbeil 02-06-2017 14:35
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When the T-server is started, the CTI PORT configured in the CUCM do not register. Therefore, our application (SDK API) is not able to query this CTI PORT. The TSERVER document indicates that it is possible to use CTI PORT in a CUCM. But is that true?

RE: Cisco CTI PORT / Genesys

Posted By Sebastien Corbeil 02-06-2017 14:21
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I want to do a RequestRegisterAddress and ResquestAgenLogin. My goal is to have a virtual agent. Control a telephone line that is not connected to a physical phone.

Cisco CTI PORT / Genesys

Posted By Sebastien Corbeil 02-05-2017 00:24
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Hi, Is it possible that Genesys can register and monitor a CTI PORT? Cisco unified CM Administration version is : 11.0.1.229900-14 T-Server for CUCM version is : 8.1.202.12 Thanks

IRD/URS Agent logged DN

Posted By Sebastien Corbeil 08-06-2016 18:52
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Hi, I try unsuccessfully to route a call on line (DN) of a agent LOGOUT. By doing this I hoped to fall on the voicemail DN. But the call is alive but somewhere. We hear "the slience" until the caller hangs up . (This is not an IRD functions "use" error ) - If my agent is LOGIN its works. - ...

RE: Outgoing call or incoming call

Posted By Sebastien Corbeil 03-26-2015 02:21
Found In Egroup: PureEngage On-Premises \ view thread
It works! Thank you very much it is very appreciated. I am not sure at 100% but i believe pointed out that CCPulse is slower since i changed to "Changed Based". Is that possible? ps: (with DnType=Extension) - If my agent made a call to a DN outside Genesys --> CallOutbound - if my agent made ...

Outgoing call or incoming call

Posted By Sebastien Corbeil 03-22-2015 05:33
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I am looking to create a statistic that would help me to distinguish if the CallInbound is an outgoing call(origination) or an incoming call(destination)? In the DN actions, Genesys offers us just CallInternalOriginated, CallInternalReceived, CallConsultOriginated, CallConsultReceived. A filter ...