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Mr. Carmine Esposito

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RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-29-2019 07:03
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I share the solution identified: 1. Created TK_SIP_To_RM with contact = 2. Used sip: 12003@10.166.20.126: 5060 as Destination value in Transfer Details tab (Transfer Block). 3. Used Blind as Transfer Mode Value in Preferences tab (Transfer Block). ------------------------------ ...

RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 13:08
Found In Egroup: PureEngage On-Premises \ view thread
Thanks again for helping Ivan, I suppose the problem is not telephone blocking but something else. ------------------------------ Carmine Esposito NTT Data Italia S.p.A. ------------------------------

RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 13:00
Found In Egroup: PureEngage On-Premises \ view thread
Thanks for helping Ivan, but I have already tried 12003@10.166.20.126:5060 instead of sip:12003@10.166.20.126:5060 without any success. I suppose it's something else that prevents the transfer. Thanks a lot, ------------------------------ Carmine Esposito NTT Data Italia S.p.A. ------ ...

RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 12:47
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ivan, so, in my specific case, what would you write in my phone block? I'm using: sip:12003@10.166.20.126:5060 If I try to insert only: 12003, GUI reports error: "Not a valid phone number ..." ------------------------------ Carmine Esposito NTT Data Italia S.p.A. -------------------- ...

RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 11:38
Found In Egroup: PureEngage On-Premises \ view thread
Is this the correct way to indicate the transfer to the routing point 12003? Thanks, ------------------------------ Carmine Esposito NTT Data Italia S.p.A. ------------------------------

RE: Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 10:52
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Thanks for the reply. Yes the call comes from a SIPServer. 1. sip-phone: (3900@10.166.17.41:5060 -- DN@SipServerAG:Port) calls the Routing Point 18638; 2. routing point: (18638) --> routing strategy that TRoute the call on 12002@10.166.20.126:5060 -- RP@SipServerGIA:Port); 3. routing ...

Is it possible to transfer the call from a GIA Application to a Routing Point?

Posted By Carmine Esposito 10-23-2019 10:01
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Is it possible to transfer the call from a GIA Application to a Routing Point? I tried to add a Phone Block to my GIA Application with the following syntax in Transfer Details: -- sip:12003@10.166.20.126 Is this the correct syntax? From MCP logs: 2019-10-23T14:27:33.203 Trc 33009 ...