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Mr. ajith l

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RE: config dbserver is not getting started attached log foot print

Posted By ajith l 11-21-2020 03:41
Found In Egroup: PureEngage On-Premises \ view thread
Hi Rafael , Thanks so much for the reply. Additional details > The back up config server is down and i see in the log just this at the beginning and it continuous. TRACE: DBServerThread: processingConnection TRACE: DBServerThread: processingConnection TRACE: DBServerThread: processingConnection ...

config dbserver is not getting started attached log foot print

Posted By ajith l 11-20-2020 09:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi Config dbserver is not running but in SCI it shows as started . Attached log snippet: all the options configured under config dbserver are read intially and then I see the below in the log file. 01:28:23.858 Trc 06084 Configuration option set: 'lca':'lcaport' = '4999' Open LCALayer on port=4999 ...

RE: RAA version on linux

Posted By ajith l 11-03-2020 12:38
Found In Egroup: PureEngage On-Premises \ view thread
Thankyou very much ! Evgenii Dremin ------------------------------ Ajit K Franklin Templeton Companies, LLC ------------------------------

RE: Migrating GI2 8.x version to 9.0

Posted By ajith l 10-28-2020 04:39
Found In Egroup: PureEngage On-Premises \ view thread
hey, GI2 is being replaced by GCXI as far as I know .There are tutorial and documentation on genesys customer care site. Should those help. ------------------------------ Ajit K Franklin Templeton Companies, LLC ------------------------------

RAA version on linux

Posted By ajith l 10-21-2020 14:05
Found In Egroup: PureEngage On-Premises \ view thread
how can I check RAA version on linux OS I m looking in GIM installation folder gimroot folder--->agg folder---> i have read.html which shows the version (attached image shows what I m talking about) but how can verify/validate that the correct version of RAA is there any command to display ...

RAA version on linux

Posted By ajith l 10-21-2020 14:04
Found In Library: PureEngage On-Premises
#Reporting/Analytics

whisper played to agent --how to check in mcp logs

Posted By ajith l 10-20-2020 15:10
Found In Egroup: PureEngage On-Premises \ view thread
Personal greeting is configured at the stategy level which has both customer greeting and a whisper file as a greeting for agent. when a call comes both the greeting are played on is customer greeting to customer and othe ris the whisper with name of call type. q:how to check whether the whisper ...