Hi Guys, In Email Server Logs for Incoming Emails, ToAddress and CcAddress = "Firstname Lastname " are in the same format but FromAddress is as below. FromAddress="firstname.lastname@domainname.com" I want to configure the FromAddress format for To, and Cc addresses. How should I achieve it? ...

RE: Emails reporting

Posted By Asim Shah 07-27-2022 18:45
Found In Egroup: PureEngage On-Premises \ view thread

Hi Sorin Lionte, Was the issue resolved or not? ------------------------------ Asim Shah C Square Consulting ------------------------------

Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

Posted By Asim Shah 05-17-2022 08:38
Found In Egroup: PureEngage On-Premises \ view thread

Hi, Q: Is there any possibility to add new custom fields e.g Creation date, Gender while creating a person using CME, GAX, or GAdmin? Q: Is there any possibility to view these custom fields created using (CME, GAX, or GAdmin) in Speechminer and QM Evaluation Sessions. Regards, Asim Shah ...

WDE Logout on Email Interaction

Posted By Asim Shah 08-26-2021 03:21
Found In Egroup: PureEngage On-Premises \ view thread

Hi, How can we handle logout sessions for Social Media Interactions, as agents can not log out during voice calls and can handle through TServer Section "agent-emu-login-on-call" so similarly can we handle this for Digital Channels (e.g Email specifically). Note: Please don't share inactivity ...

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RE: ToAddress,CcAddress Format in Email Server

ToAddress,CcAddress Format in Email Server

RE: Emails reporting

Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

WDE Logout on Email Interaction

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