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Mr. Arijit Nag

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RE: About WDE 8.5 customization

Posted By Arijit Nag 04-09-2018 17:14
Found In Egroup: PureEngage On-Premises \ view thread
Thnaks for your help, I have tried to develop the code using the following steps, but getting some error. So I have uploaded the entire code, if you can help that will be really great. Or if you can share an example that will also work for me. Thanks, ------------------------------ Regards, ...

RE: About WDE 8.5 customization

Posted By Arijit Nag 04-09-2018 17:13
Found In Library: PureEngage On-Premises

RE: About WDE 8.5 customization

Posted By Arijit Nag 04-05-2018 16:54
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Ok, Great, How you are adding the icon in the interaction bar, can you please share? Thanks,

RE: Custom Button

Posted By Arijit Nag 03-28-2018 16:44
Found In Egroup: PureEngage On-Premises \ view thread
I have the same kind of requirement to create a button in the interaction bar. So can you please share the sample code. Thanks,

RE: About WDE 8.5 customization

Posted By Arijit Nag 03-28-2018 16:23
Found In Egroup: PureEngage On-Premises \ view thread
Can you please share the code to create a new button in the the interaction window? Thanks, ------------------------------ Arijit Nag Tata Consultancy Services Ltd ------------------------------

RE: WDE Customisation

Posted By Arijit Nag 03-28-2018 16:18
Found In Egroup: PureEngage On-Premises \ view thread
I have now develop the code to call any external function. And also able to capture the events. Do you still need that? Thanks, ------------------------------ Arijit Nag Tata Consultancy Services Ltd ------------------------------

Natural language understanding using Nuance

Posted By Arijit Nag 03-28-2018 16:08
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, Trying to develop the composer call flow using the Nuance Natural language understanding. So can anyone share the steps to create the grammar file in Nuance and how to apply that in Composer call flow? Thanks in advance. Arijit

RE: WDE Customization not working

Posted By Arijit Nag 03-06-2017 15:51
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didnt received any positive response. :(

WDE Customization not working

Posted By Arijit Nag 03-03-2017 14:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi, We are trying to customize the WDE application. Mainly we are trying to capture the event when agent is working on a workitem. At present we are able to capture the event for accept , reject, move to workbin. However, we are unable to capture the event for workitem mark done and workitem ...

RE: WDE Customisation

Posted By Arijit Nag 01-30-2017 12:08
Found In Egroup: PureEngage On-Premises \ view thread
thanks, could please send me the code to arijitn1@gmail.com.

WDE Customisation

Posted By Arijit Nag 01-24-2017 04:41
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording. the service for verint recording we have and know how to call, but unable to find in ...

RE: WDE 8.5 Customization, intercept Voice Recording events(start/stop)

Posted By Arijit Nag 01-21-2017 03:32
Found In Egroup: PureEngage On-Premises \ view thread
Roman, Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording. the service for verint recording we have and know how to call, but unable to find ...