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Daniel Cheng

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Could not save Contact List Sync Job settings!

Posted By Daniel Cheng 08-06-2021 01:48
Found In Egroup: Genesys Cloud - Main \ view thread
From the latest Genesys Cloud Salesforce Update, the Genesys Cloud Contact List Sync Job settings won't let me save it and popup an error message: Could not save Contact List Sync Job settings! Any idea how to fix this? Did I miss something obvious? There wasn't any instruction for this new feature. ...

Salesforce Campaign has been reconciled but not the campaign members

Posted By Daniel Cheng 08-02-2021 05:10
Found In Egroup: Genesys Cloud - Main \ view thread
With the Genesys Cloud managed package in salesforce, we can see the campaign reconciled after the campaign ended, but the campaign members who have received calls via the campaign, not being checked with the "Reconciled Result" checkbox. Where should I start to troubleshoot this? https://help ...

RE: Salesforce OAuth

Posted By Daniel Cheng 06-24-2021 01:48
Found In Egroup: Genesys Cloud - Main \ view thread
Was there any reason why assigning the same password policy to integration user? General speaking, a salesforce user for integration purposes should be assigned a different profile and a different password policy - e.g. a longer expiry or even never expired. ------------------------------ Daniel ...

RE: Launching Wallboard in Full Screen

Posted By Daniel Cheng 05-24-2021 05:29
Found In Egroup: Genesys Cloud - Main \ view thread
The dashboard element ids for each dashboard is different, so I use the class name instead var genesysCloudDashboard = document.getElementsByClassName("ember-engage-components-widget-grid"); genesysCloudDashboard[0].requestFullscreen(); ------------------------------ Daniel Cheng Edith Cowan ...

RE: Launching Wallboard in Full Screen

Posted By Daniel Cheng 05-24-2021 05:16
Found In Egroup: Genesys Cloud - Main \ view thread
F11 and document.body.requestFullscreen() only makes the browser goes full-screen with the outer frame The "full-screen" button in the dashboard makes the inner frame go full-screen. ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

RE: Salesforce and WebRTC Plugin

Posted By Daniel Cheng 04-01-2021 03:41
Found In Egroup: Genesys Cloud - Main \ view thread
https://partners.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000kHhDwUAK Is this what you were looking for? ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

Default Report Time zone

Posted By Daniel Cheng 12-15-2020 03:30
Found In Egroup: Genesys Cloud - Main \ view thread
Genesys Cloud is such a smart platform and I though it would auto-detect the user location and select time zone for reporting... Is it possible to set a default time zone for creating new report? #Reporting/Analytics

RE: Plantronics Hub

Posted By Daniel Cheng 12-09-2020 02:01
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the update @Jim Crespino​ and looking into the issue. I did submit another one again after your last update but still haven't heard back from them after another 3 business days. I've submitted an enquiry directly via their support webpage. ------------------------------ Daniel Cheng Edith ...

RE: Plantronics Hub

Posted By Daniel Cheng 12-04-2020 02:52
Found In Egroup: Genesys Cloud - Main \ view thread
It's ok if this is the outcome so I can document it internally and close the case. Sadly the vendor is not responsive at all, maybe time for Jabra. ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

RE: Plantronics Hub

Posted By Daniel Cheng 12-04-2020 02:42
Found In Egroup: Genesys Cloud - Main \ view thread
I hope not, and if you check the supported softphone from Poly website, the most of the items match the picklist in my Plantronics Hub. (attached a screenshot of the actual interface) ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

RE: Plantronics Hub

Posted By Daniel Cheng 12-04-2020 02:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Vaun McCarthy, thanks for following up here. This is more a request than an issue, we are able to make it work by using Genesys Cloud Desktop App and Plantronics Hub, but we cannot select the correct softphone in Plantronics Hub like the photo presented in the Appfoundry. Not an urgent request but ...

RE: Plantronics Hub

Posted By Daniel Cheng 12-04-2020 02:13
Found In Egroup: Genesys Cloud - Main \ view thread
I have submitted my enquiry again via AppFoundry, it said a response within 24 hours but I never heard back from Poly.. does it actually forward the message to Poly? ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

RE: Plantronics Hub

Posted By Daniel Cheng 12-01-2020 00:46
Found In Egroup: Genesys Cloud - Main \ view thread
What is not working currently Genesys Cloud + Salesforce softphone doesn't work with wireless Plantronics headsets call control buttons on the device We have been testing the option to have both Genesys Cloud Desktop version + PlantronicsHub installed and running in the background. However, ...

RE: Plantronics Hub

Posted By Daniel Cheng 12-01-2020 00:37
Found In Egroup: Genesys Cloud - Main \ view thread
We have both the wired and wireless headsets, I need to ensure we are setting up the Plantronics Hub correctly with Genesys Cloud as per the information shown on both appfoundry and poly website. ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

RE: Plantronics Hub

Posted By Daniel Cheng 11-30-2020 21:30
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jim, Thanks for the note. I have done the same and been over a week now, haven't heard back from Poly. Is the Contact Us button actually alerted them? ------------------------------ Daniel Cheng Edith Cowan University ------------------------------

Plantronics Hub

Posted By Daniel Cheng 11-20-2020 00:59
Found In Egroup: Genesys Cloud - Main \ view thread
I saw this in appfoundry but the "Firmware" button only takes me back to Plantronics website with no information. My Plantronics Hub doesn't give me to "Genesys" option for PureCloud. https://appfoundry.genesys.com/filter/genesyscloud/listing/c6d17782-a086-413c-a626-bf733aae221d I also saw that from ...