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Breno de Oliveira Braz de Jesus

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routing emails

Posted By Breno de Oliveira Braz de Jesus 01-03-2024 16:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hello guys! OK? I have a question, and I can't find it on Genesys help. A customer wants that when an email is answered by us, and they reply to us again, that the email falls to the next agent in the queue, not to the person who originally replied to the email. Can anyone help me? Thank you! #Routing(ACD/IVR) ...

manage email queues

Posted By Breno de Oliveira Braz de Jesus 01-03-2024 14:10
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hello! How are you? I have a question and I can´t find it on Genesys Help. A customer wants that when an email is answered by us, and they reply to us again, the email gei in ti the next agent queue, not to the person who originally replied to the email. Can anyone help me? Thanks! ------------ ...