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Todd Rioux

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RE: Genesys Cloud Background Assistant (GCBA) 1.6.414 issue.

Posted By Todd Rioux 12-12-2025 09:27
Found In Egroup: Genesys Cloud - Main \ view thread
I'm still gathering some data and that's our next step. I expect it will be submitted today. ------------------------------ Todd Rioux Sr. IT system analyst WestJet Airlines ------------------------------

RE: Genesys Cloud Background Assistant (GCBA) 1.6.414 issue.

Posted By Todd Rioux 12-11-2025 17:29
Found In Egroup: Genesys Cloud - Main \ view thread
I'll give that a shot but if that was the case, the issue would likely be happening to everyone. I'll let you know how it goes. ------------------------------ Todd Rioux Sr. IT system analyst WestJet Airlines ------------------------------

Genesys Cloud Background Assistant (GCBA) 1.6.414 issue.

Posted By Todd Rioux 12-11-2025 13:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hello everyone. I'm having an issue with the new version of the GCBA. It seems the installation of the package is being rolled out properly but when pulling up the task manager, only the GcbaMain process is launching. The GcbaBrowser processes are not launching when connecting to Genesys via the browser. ...