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Scott Williams

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RE: Setting Callback Priority on inbound flow

Posted By Scott Williams 03-13-2025 21:58
Found In Egroup: Genesys Cloud - Main \ view thread
Yes i had looked at this option, but i don't like the idea of doing more API calls which we already do alot of. Was hoping for a simple option but nothing seem that simple in Genesys Cloud yet. ------------------------------ Scott Williams Senior Telecom Engineer ---------------------------- ...

RE: Setting Callback Priority on inbound flow

Posted By Scott Williams 03-13-2025 21:57
Found In Egroup: Genesys Cloud - Main \ view thread
Yes that is the way i am thinking i am going to have to do it, but this requires me to have it drop into a dummy queue to get priority and then moved to the correct queue. I am not sure why Genesys hasn't seen the need to have a priority option on the Create Callback step. PureConnect had this feature ...

Setting Callback Priority on inbound flow

Posted By Scott Williams 03-13-2025 14:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Is there a way to set a priority on an inbound flow using Create Callback? I have a inbound flow that is using the create callback step, but i don't see a way to set a priority for this callback before it drops into queue. This is an issue as our inbound calls priority is 50 and callbacks ...

RE: Xperience19 Speakers Update

Posted By Scott Williams 03-07-2019 10:33
Found In Egroup: Genesys Casual \ view thread
@George Ganahl @Jason Keller So the Education Day is an additional Purchase, not included with Regular or DevCon Admission? @Matt Lawson Any word on with the Breakout Session List will be out?​​​ Thank you, ------------------------------ Scott Williams Missouri Higher Education Loan Authority ...

RE: Xperience19 Speakers Update

Posted By Scott Williams 03-07-2019 09:15
Found In Egroup: Genesys Casual \ view thread
Matt, I see on the Agenda for Monday they show Education from 8 AM to 4 PM, what exactly is that? Thank you? Scott ------------------------------ Scott Williams Missouri Higher Education Loan Authority ------------------------------

RE: ICCE Exam

Posted By Scott Williams 02-25-2019 13:13
Found In Egroup: Certification and Training \ view thread
Hi @Nigel Maharaj, Thank you for the response. I re-read my original post and believe it was vague. The 2 test i was talking about objective being the same is the CIC Core Exam and the ICCS exam. The ICCS exam seems to be a more indepth version of the CIC Core Exam as it reads like it tests on everything ...

ICCE Exam

Posted By Scott Williams 02-20-2019 14:38
Found In Egroup: Certification and Training \ view thread
I am looking into getting my ICCE cert and i see that i need to pass CIC Core Exam and the ICCE Exam. I took and passed the ICCS exam and the Objectives on the 2 exams seem to be the same, so why isn't the ICCS exam allowed in the ICCE track? Thank you, Scott #Certification #PureConnect -- ...

RE: Thinking about going to Xperience19? How can we help?

Posted By Scott Williams 01-10-2019 16:41
Found In Egroup: Genesys Casual \ view thread
I would like to see something on the badges that identify people as community members. Also when will a list of breakout sessions be posted? I have found a list yet, just that there will be 80+ sessions. ------------------------------ Scott Williams Missouri Higher Education Loan Authority ...