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Mr. Geoff Boulton

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RE: GAX Pulse (Common) Storage

Posted By Geoff Boulton 02-02-2017 22:08
Found In Egroup: PureEngage On-Premises \ view thread
Hi Damien, Thanks for the response. We solved this a couple of months ago now. We did have all the connections in place that you refer to. But with our multisite GAX / Pulse solution we could not save a Dashboard on one site and see and open it on another. Dashboards only saved and opened to the local ...

RE: GAX Pulse (Common) Storage

Posted By Geoff Boulton 11-01-2016 10:19
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jakub, Thanks for the response but I am not sure how that helps with my question. Which is essentially how do I use any GAX Pulse instance to open Dashboards saved in the Pulse DB by different GAX Pulse instances. At the moment a GAX Pulse instance can only see and open the Dashboards it saved in ...

GAX Pulse (Common) Storage

Posted By Geoff Boulton 10-31-2016 13:18
Found In Egroup: PureEngage On-Premises \ view thread
I have GAX with Pulse Plug In and Pulse Collectors on one server and also same on another server as folows: Server 01: GAX/PULSE/Collector Server 02: GAX/PULSE/Collector They both access and write to the same common Pulse Database. If I save a Dashboard of Widgets on say Server 01 GAX Pulse, how ...

RE: Disposition Code Type and Sub Type categories.

Posted By Geoff Boulton 05-10-2016 11:33
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ravi, Thanks for the response. Do you have any detail about what the .dll changes are or what other configuration (Ie: CME) needs to be done to create this Type/Sub Type Disposition Code Structure for selecting Disposition Codes in IWS/WDE.

Disposition Code Type and Sub Type categories.

Posted By Geoff Boulton 05-10-2016 09:29
Found In Egroup: PureEngage On-Premises \ view thread
Is it possible to have a structure of of Main Type and Sub Type Disposition Codes presented to the Agent an available for selection. For example say the were three main types as follows: Insurance, Accounts and Finance. And each of these Main Types had Sub Types under them. So Insurance (Main Type) ...