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Mr. Michael Sobh

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RE: Need support on open case with no reply

Posted By Michael Sobh 02-21-2025 08:22
Found In Egroup: Certification and Training \ view thread
Thanks a lot Kamesh, Please expedite the resolution of this situation as I tried to reach everyone to help with it such as account managers and consultants in Genesys and they assured me that it can be done but till now there is no reply from Beyond team, much appreciated, ...

Need support on open case with no reply

Posted By Michael Sobh 02-20-2025 04:12
Found In Egroup: Certification and Training \ view thread
Hello great Genesys team, I need your support on my open case with subject "RE: 0003656166: AppFoundry Questionref:_00DU0KM1G._5004X211Ekz:ref [ thread::LATpWKVCdSaV47S4FpgDo3Y:: ]" I am keep sending reminders for long time now and no one resolved the situation. please for your ...

applying both Singe Sign On and One-Time Password authentication with Workspace

Posted By Michael Sobh 10-10-2018 16:05
Found In Egroup: PureEngage On-Premises \ view thread
I need to know the possibility of applying two steps authentication on Workspace using Single Sign On through Windows and then sending an OTP to the agent before the Workspace log in. and if it is possible, what would be the best practice to do it? Thanks in advance Guys, ------------------------------ ...

RE: Workspace Sipendpoint issues within the BEP solution ???

Posted By Michael Sobh 05-24-2017 13:48
Found In Egroup: PureEngage On-Premises \ view thread
make sure that the SipEndpoint installation folder is inside of the wde(eorkspace desktop edition) folder.

RE: Workspace Desktop issue

Posted By Michael Sobh 05-22-2017 23:31
Found In Egroup: PureEngage On-Premises \ view thread
this happens because there is a conflict in port number between the sip server port number and the default port number of sipend point. to solve this issue you need to change the range of sip port numbers in the SipEndpoint.cfg file in the sipend point folder, specifically these two options: ...

RE: Configuration Conversion Wizard issue ???????

Posted By Michael Sobh 04-19-2017 16:59
Found In Egroup: PureEngage On-Premises \ view thread
kindly note the following: all the dbservers version is 8.1.301.11 the configuration server is 8.5.100.17 the configuration conversion wizard version 8.5.000.0 Best regards

Configuration Conversion Wizard issue ???????

Posted By Michael Sobh 04-14-2017 16:06
Found In Egroup: PureEngage On-Premises \ view thread
i am trying to fetch the configuration server database from POSTGRESql engine in the Business Edition Premise solution using Configuration Conversion Wizard but i can't access it succefully. the required info by POSTGRESql are : host = db-host port = dbengine = postgres dbserver = dbname = genesys ...

I URGENTLY NEED your help in this problem.

Posted By Michael Sobh 04-03-2017 20:30
Found In Egroup: PureEngage On-Premises \ view thread
URGENTLY NEED HELP ESPECIALLY FROM THOSE WHO deployed Business Edition Promise Solution, and use the "Parameters Group" to play announcements(emergency, special-day, out of office hours announcements) to inbound calls. i am deploying the BEP solution in HA...three machines(g1-core-p, g1-db-p, and g1-ui-p ...

Workspace Sipendpoint issues within the BEP solution ???

Posted By Michael Sobh 03-29-2017 11:18
Found In Egroup: PureEngage On-Premises \ view thread
the workspace sip endpoint can't be started and the following lines are in the IInteraction Workspace log : ndpointCommunication - Exception occurs while starting SIP Endpoint SDK Application. Exception is System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified ...

what is the difference between the BEP routing apps?

Posted By Michael Sobh 03-15-2017 11:08
Found In Egroup: PureEngage On-Premises \ view thread
i need to know what is the difference between the associated three routing applications wit Business Edition Premise: 1-GenesysOne_Voice.default.GenesysOne_Voice 2-GenesysOne_Voice.default.RONA 3-IVRAppDefault in terms of the flow and usage......thanks

Business Edition Premise (BEP) routing parameters issue

Posted By Michael Sobh 03-15-2017 09:34
Found In Egroup: PureEngage On-Premises \ view thread
i am configuring the Business Edition Premise routing parameters and the Announcements for the defined special day and closed day is not playing...instead it just gives ringing without playing any audio file. i tried all the scenarios and i can't find the reason that make these announcement don't play. ...

Composer "Transfer" block issue.

Posted By Michael Sobh 03-02-2017 11:09
Found In Egroup: PureEngage On-Premises \ view thread
I am trying to do a call flow in the composer, and the final block is a transfer block, i am trying to transfer the call to the desktop workspace and i assigned this value to the "Destination" property of the block "sip:6001@192.168.75.132:5060" where the 6001 is the dn of the workspace agent, and 5060 ...

RE: How to change InteractionWorkspaceSIPEndpoint port number?

Posted By Michael Sobh 02-21-2017 16:32
Found In Egroup: PureEngage On-Premises \ view thread
that's right Jakub.....thanks so much and allow me to post the link to the dsicussion on the sggu. http://www.sggu.com/smf/index.php/topic,10156.0.html

How to change InteractionWorkspaceSIPEndpoint port number?

Posted By Michael Sobh 02-21-2017 13:01
Found In Egroup: PureEngage On-Premises \ view thread
there is a conflict between the port number of the sip server and the sipend point which makes the Workspace desktop edition can't register to the sipendpoint and behaves in a strange way when it recieves a call. so how can i change the port number of the sipend point? Workspace desktop edition ...

Workspace Desktop issue

Posted By Michael Sobh 02-12-2017 10:24
Found In Egroup: PureEngage On-Premises \ view thread
every time i make a call from X-Lite to Workspace Desktop (which are on the same host), the Workspace generate multiple tabs of "consultation call"....i don't know how to fix it.

RE: Workspace Desktop

Posted By Michael Sobh 12-20-2016 13:57
Found In Egroup: PureEngage On-Premises \ view thread
i didn;t set the connections between the workspce application object and the SIP server and STAT server in the object configuration. i did the connections and the workspace worked just fine. thanks anyway for your concern Jackup

Workspace Desktop

Posted By Michael Sobh 12-20-2016 11:22
Found In Egroup: PureEngage On-Premises \ view thread
the Workspace desktop is showing the below buttons as inactive which prevents me from accessing the functionalities of the Workspace any help to solve this issue?...make the user buttons active

RE: can't install SIP server

Posted By Michael Sobh 12-19-2016 10:32
Found In Egroup: PureEngage On-Premises \ view thread
i already tried setting the tenant to environment and it doesn't work?

RE: can't install SIP server

Posted By Michael Sobh 12-19-2016 10:08
Found In Egroup: PureEngage On-Premises \ view thread
yes it is linked to the localhost where i configured and installed all my Genesys components, and the confeser log doesnot mention anything about the SIP failed attempt to connect to it, i tried to install a different version of the sip server and it shows the same message. shall i set the tenant ...

RE: can't install SIP server

Posted By Michael Sobh 12-19-2016 09:02
Found In Egroup: PureEngage On-Premises \ view thread
incorrect configuration of the sip sever application object....right?