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Sravanthi Talluri

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ServiceNow UEM Integration: Voice Transcripts for NowAssist

Posted By Sravanthi Talluri 03-31-2026 03:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, I'm exploring options for using Now Assist with Genesys UEM on ServiceNow and wanted to check whether anyone has experience with this setup. Our goal is to have Now Assist to summarize interactions and/or assist agents during voice calls, but without enabling Genesys Agent Copilot. My ...

Delanguage solutions for voice channels for Korean and Japanese

Posted By Sravanthi Talluri 11-28-2025 04:49
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Are there any compatible delanguage solutions that are suggested or have been proven for implementation for VOICE based real-time translation, especially for Korean and Japanese? #Omni-ChannelDesktop/UserInterface ------------------------------ Sravanthi Talluri ---------- ...

Overlapping Topics and accurate hit counts in Genesys Intent Miner

Posted By Sravanthi Talluri 11-12-2025 04:58
Found In Egroup: Genesys Cloud - Main \ view thread
We currently have around 35 Topics created based on intents, but we're running into challenges with overlapping coverage - many phrases and utterances seem to trigger multiple topics. Because of this, we're unable to get an exclusive count of hits per Topic. We're looking for best practices or configuration ...

Survey Response to Create a Case

Posted By Sravanthi Talluri 08-13-2024 08:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, We have 2 specific asks with respect to a web-survey initiated to the customer post interaction. User Story 1: As an authorized user, I want to receive real-time, configurable notifications based on specific parameters, such as low survey scores, customer requests for contact, or the ...

What would be the pricing for Agent Assist - Voice.

Posted By Sravanthi Talluri 05-08-2023 10:32
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi Team, We can see that the pricing for Digital Agent Assist is on Genesys Cloud Agent Assist pricing - Genesys Cloud Resource Center We would like to discuss the details on pricing for Voice Agent Assist? - Sravanthi #Unsure/Other ------------------------------ Sravanthi Talluri ...

RE: Collaborate Chat: Audit Trail, Recording and Reporting

Posted By Sravanthi Talluri 05-02-2023 01:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Maksim Gill , This link is providing information on Non-Voice Interactions. I am looking for recording and reporting options for Collaborate features (The Unified Communication Channel that is available for agents on Genesys Cloud - see https://help.mypurecloud.com/articles/collaborate-featur ...

RE: Collaborate Chat: Audit Trail, Recording and Reporting

Posted By Sravanthi Talluri 04-27-2023 03:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Maksim Gill, Thank you for your response. Unfortunately, I am unable to view any of these. Is there any specific permission set I need to see these as part of my admin screen? My org is already subscribed to Genesys CX3 license. Are there any requirements for me to view the Admin ...

Collaborate Chat: Audit Trail, Recording and Reporting

Posted By Sravanthi Talluri 04-25-2023 02:52
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Team, Can you guide me on the below points? 1. Can we monitor recordings or see an audit trail of the agent chats within Genesys Collaborate? 2. Can we see how much time an agent spends using the Genesys Collaborate Chat section? Is there any reporting available for the usage of Genesys Collaborate ...