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Brian Allison

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Free Trial Trustee Billing example

Posted By Brian Allison 10-21-2025 21:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Im doing some work on retrieving the products/resources from /api/v2/billing/trusteebillingoverview/(trustorOrgId) Im looking for a sample JSON that shows how a free trial would show up in this Billing API Genesys Cloud Developer Center was useful, but doesnt have an example showing this endpoint. ...

RE: Partner Billing Usage API is now ready to consume

Posted By Brian Allison 08-13-2025 21:21
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
When will partners have access to organisational billing data (as opposed to the existing Mock data) though the new APIs? This is required for end to end testing of partners billing systems Thanks ------------------------------ Brian Allison Design Consultant ---------------------- ...

RE: SMTP Oauth2.0 set up

Posted By Brian Allison 04-10-2024 14:55
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks @Tatjana Knezevic for this. My customer and I had worked through the setup and got it all working but they were reluctant to share their setup. We have gotten this working now, and struggled when adding extra email accounts. I got this message from him "Seems the service principal needs ...

RE: SMTP Oauth2.0 set up

Posted By Brian Allison 03-17-2024 20:17
Found In Egroup: Genesys Cloud - Main \ view thread
This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password) Can anyone advise? Thanks ------------------------------ Brian Allison Spark New Zealand Trading Limited --------------- ...

RE: Make call with Cell set as Primary Number

Posted By Brian Allison 09-28-2023 14:34
Found In Egroup: Genesys Cloud - Main \ view thread
In cases where customers want to use Mobile in their GC users contacts, and to avoid any confusion, we have had to assign extensions and make those Primary. This means that user can add Work and Mobile. Its not ideal as it brings extra management. You may also note, if a user has a Mobile in the ...

RE: Architect User Interface Refresh

Posted By Brian Allison 08-14-2023 15:51
Found In Egroup: Genesys Cloud - Main \ view thread
Wow, 11 days and switched to "Not Currently Planned" Must of thought long and had about that one. Seems like we are going to be stuck with New Architects substandard visual layout. Thanks Genesys, good to know that you understand whats good for us. Another observation, apart from the fanfare from ...

RE: Architect User Interface Refresh

Posted By Brian Allison 07-12-2023 16:59
Found In Egroup: Genesys Cloud - Main \ view thread
When will a "Dark Mode" skin be available, Its looking pretty washed out from my perspective. I guess I'll be leaving the toggle off for now..... ------------------------------ Brian Allison Spark New Zealand Trading Limited ------------------------------

RE: Architect - Decision based on 0 logged in for the Queue or Skill

Posted By Brian Allison 06-07-2023 18:59
Found In Egroup: Genesys Cloud - Main \ view thread
Rather than query for a specific user, you could use the analytics API to query the queue ( see attached Data Action) Or you could used this expression ToInt(GetQueueEstimatedWaitTime(Call.CurrentQueue))/1000 == -1 in a decision node in Architect ------------------------------ Brian ...

RE: Architect - Decision based on 0 logged in for the Queue or Skill

Posted By Brian Allison 06-07-2023 18:58
Found In Library: Genesys Cloud - Main

RE: Architect - Decision based on 0 logged in for the Queue or Skill

Posted By Brian Allison 06-06-2023 16:35
Found In Egroup: Genesys Cloud - Main \ view thread
As Robert said, EWT has some new data points. Ive noted that if EWT comes back as -1 this indicated there no users On-Queue ------------------------------ Brian Allison Spark New Zealand Trading Limited ------------------------------

Site Evacuation

Posted By Brian Allison 12-15-2022 16:42
Found In Egroup: Genesys Cloud - Main \ view thread
Just a question to the community about how you are handling site evacuation? The scenario is that there a mix of at home agents and site based agents all working the same queues, the site has an event and the agents need to evacuate. All agents are Auto Answer Lets also assume some agents arent diligent ...

RE: How to access call recordings older than 18 months

Posted By Brian Allison 05-09-2022 15:14
Found In Egroup: Genesys Cloud - Main \ view thread
Take a look at https://help.mypurecloud.com/faqs/how-far-back-can-i-go-to-view-historical-data-in-the-genesys-cloud-performance-views/ We have been whitelisting organisations to allow them to get access to their recordings. ------------------------------ Brian Allison Spark NZ Trading ------ ...

Genesys Cloud Desktop App ransomly signs out user

Posted By Brian Allison 06-22-2021 16:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community I have an issue with a customer where the GC Desktop app signs the user out. This is a rare occurrence but has happened a couple of times and I was wondering if anyone else has seen this. The customer is using SSO (enforced) and I was wondering if it was tied to the SSO Token expiring? ...

RE: Genesys Cloud Edge Warranty

Posted By Brian Allison 05-03-2021 16:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi John The expectation is that after 3 years you replace the Edge. The options are now Go Cloud Edge (with BYOC trunks) Go Physical Edge ( Genesys will be offering a Bring your own hardware Edge) or, we've heard that there is a hybrid model in the works (Cloud and Premise) that may help if you ...

RE: Question about Screen Capture

Posted By Brian Allison 04-20-2021 14:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Amber, You'll also need to ensure that your company firewall is setup to allow media streaming to the Genesys Cloud Media services. https://help.mypurecloud.com/articles/ports-and-services-for-genesys-cloud-clients/. This is usually the biggest barrier to getting Screen recording to work. ---- ...

RE: Multiple monitors - screen recording

Posted By Brian Allison 03-21-2021 14:28
Found In Egroup: Genesys Cloud - Main \ view thread
Tis all fixed now, download the lasted App release and away you go...... ------------------------------ Brian Allison Spark NZ Trading ------------------------------

RE: Canned Response Inline Images

Posted By Brian Allison 03-01-2021 13:16
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Mark, I'll give it a go. What a PITA method to simple insert an image, I feel a foray into the Ideas site coming, and the associated pain of waiting for it to happen :-) ------------------------------ Brian Allison Spark NZ Trading ------------------------------

RE: Multiple monitors - screen recording

Posted By Brian Allison 02-23-2021 04:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Vaun I have a case open with Support for something similar, If you are using a USB3.0 port replicator the screens attached the that replicator arent being recorded. Tried on both Dell and HP port reps with the same result Brian ------------------------------ Brian Allison Spark NZ Trading ...

Canned Response Inline Images

Posted By Brian Allison 02-23-2021 02:52
Found In Egroup: Genesys Cloud - Main \ view thread
Until recently we were able to insert images into canned responses. It looks like the UI has changed, but the ability to have inline images has disappeared? I have a few customers who use Images in thier e-mail signatures. Anyone have any ideas? Brian #DigitalChannels #Implementation #PlatformAdministration ...

RE: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?

Posted By Brian Allison 10-08-2020 13:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kelly Is the WebRTC phone trunk connected to the same port as the Internet connection from the Edge? You can only have the WebRTC trunk connected to 1 port on the Edge, ( the one that connects to the Internet) If all thats in place , you might want to raise a ticket with support Cheers Brian ...