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Mr. Altaf Gosla

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RE: How do we check connectivity from your local network to PureCloud?

Posted By Altaf Gosla 05-28-2020 00:16
Found In Egroup: Genesys Cloud - Main \ view thread
Hello @Daniel McLeod, We have not done that. I will ask my networking team to do so. Thank you for your suggestion! ​ ------------------------------ Altaf Gosla Telecom Systems Engineer ------------------------------

RE: How do we check connectivity from your local network to PureCloud?

Posted By Altaf Gosla 05-27-2020 16:12
Found In Egroup: Genesys Cloud - Main \ view thread
We have this issue where home users on our company VPN / WebRTC can't disconnect the call. They are using F5 as a workaround to disconnect. Off-VPN everything works great, but they need to be on VPN to work. Networking needs a URL or IP or something that they can measure connectivity to in order ...

RE: set uui data

Posted By Altaf Gosla 04-23-2020 01:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Sayali, Are you trying to pass UUI data out or trying to consume UUI data that is being passed in or both? To pull multiple pieces of information that are being passed in to the built-in Call.UUIData variable and assign those pieces into multiple variables - you could have delimiters be passed ...

RE: AWS IP Pool and Our Angry Customers

Posted By Altaf Gosla 04-14-2020 12:08
Found In Egroup: Genesys Cloud - Main \ view thread
@OKTAY KEMAL My apologies - I pasted the wrong link - I have corrected it now. We are using the 6 IP addresses provided by the API (for our region) to integrate with a third party web service. @Johnson Lu That should be all you need - hopefully others can chime in here as well. Thanks! ​​ ...

RE: set uui data

Posted By Altaf Gosla 04-13-2020 19:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Sayali, What error are you getting? Can you post a screenshot or additional detail? ------------------------------ Altaf Gosla Telecom Systems Engineer ------------------------------

RE: AWS IP Pool and Our Angry Customers

Posted By Altaf Gosla 04-13-2020 19:11
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Oktay, This was going to be a huge issue for me as well, luckily, right around the time I needed it - this popped up under the Domains and IP Addresses / IP Addresses section (from https://help.mypurecloud.com/articles/purecloud-ports-services): "PureCloud also uses certain IP addresses for ...

RE: Polycom Fimware

Posted By Altaf Gosla 02-20-2020 11:59
Found In Egroup: Genesys Cloud - Main \ view thread
@George Ganahl Got it - thanks for the info! @Shalom Benzaquen That is the same one we have and is the latest. Thanks. ​ ------------------------------ Altaf Gosla Telecom Systems Engineer ------------------------------

RE: Polycom Fimware

Posted By Altaf Gosla 02-20-2020 10:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @George Ganahl Hope all is well. Any word on this? Thank you!​ ------------------------------ Altaf Gosla Telecom Systems Engineer ------------------------------

RE: Answering the Voice Interactions

Posted By Altaf Gosla 02-20-2020 09:36
Found In Egroup: Genesys Cloud - Main \ view thread
@Paulo Mesquita do not use Thank you for your posts! I've been going crazy trying to figure out what happened as we used to be fairly stable. We also have premise based Edge servers and have recently been suffering from the inability to answer, issues with consult transfer and issues dialing out. ...

RE: Problem restoring user

Posted By Altaf Gosla 04-22-2019 16:08
Found In Egroup: Genesys Cloud - Main \ view thread
@Andrew Adel Thanks so much for this tip! It is very helpful. We'll make this email address edit part of our deletion process.​ ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC ------------------------------

RE: Problem restoring user

Posted By Altaf Gosla 04-19-2019 12:52
Found In Egroup: Genesys Cloud - Main \ view thread
Yes, it would be nice if it was truly deleting the user and we could truly recreate them. At the moment though, it seems like they are inactive but just hidden away slightly more. Surprisingly, we were able to use the "Restore Person" functionality to restore them. Not sure why this restore method ...

RE: Problem restoring user

Posted By Altaf Gosla 04-11-2019 18:52
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Brenda, That is what we did, we tried to create them like a new user. We click yes on the restore option and that is when we get the error message. We are not using divisions in our organization and have only the Home diviision. I wonder if the issue is because the user was deleted from before ...

RE: Problem restoring user

Posted By Altaf Gosla 04-10-2019 15:09
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks @Angelia Harper My colleague just sent you a message. We were working on opening a community thread and reaching out to you at the same time :-) ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC ------------------------------

Problem restoring user

Posted By Altaf Gosla 04-10-2019 15:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Everyone! We tried to restore a user this morning that had been previously deleted but were not able to. We just get a message saying "There was a problem restoring ..." Anyone else running into this issue? Any known workarounds for this? Is there a fix in the works for this issue? ...

RE: Contact list export and interaction detail

Posted By Altaf Gosla 11-06-2018 18:39
Found In Egroup: Genesys Cloud - Main \ view thread
@R. J. Smith Wow - thank you so much! We can easily add an outbound call flow. This is exactly what I had been looking for. The last piece of the puzzle. I very much appreciate your detailed response! Regards,​ ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC -- ...

RE: Contact list export and interaction detail

Posted By Altaf Gosla 11-06-2018 11:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Chad McCormick, The Unique identifier column works really well - we can now tie the Dialer results back to our CRM! Is there any quick way to get this unique identifier to show up on the call detail record? We use the PureCloud Stat Dispatcher application (from the AppFoundry) to pull all the ...

RE: Contact list export and interaction detail

Posted By Altaf Gosla 11-05-2018 15:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Chad, Thank you so much for your help! We are running some tests today and will post back on here afterwards. Regards, ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC ------------------------------

Contact list export and interaction detail

Posted By Altaf Gosla 11-04-2018 21:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Dialer experts, How do we correlate a Dialer contact list export with call detail records? I need a way to tie the conversationId to the inin-outbound-id. When we load contact lists into the Dialer, we have additional columns that are there for the CRM that generates the contact list. When ...

RE: Release notes for latest Windows desktop app?

Posted By Altaf Gosla 10-25-2018 14:18
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks so much! @George Ganahl​ ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC ------------------------------

Release notes for latest Windows desktop app?

Posted By Altaf Gosla 10-24-2018 11:56
Found In Egroup: Genesys Cloud - Main \ view thread
I got this notification today, but clicking on the link only shows the release notes of the previous version. Any idea when the new release notes will be available? Thanks! #Omni-ChannelDesktop/UserInterface ------------------------------ Altaf Gosla AmeriHome Mortgage Company, LLC -- ...