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Mr. Edwin Moreno

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There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself

Posted By Edwin Moreno 03-02-2021 21:12
Found In Library: Genesys Cloud - Main
#Telephony

There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself

Posted By Edwin Moreno 03-02-2021 21:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, I need a Permission or another way to avoid who an agent deselect his WebRTCPhone himself in the own profile . I was doing testing with the permission: Telephony > Phone > Assign Assign a phone to a user But without positive effect , I think that this permission listed ...

Callable Time Sets - Outbound

Posted By Edwin Moreno 10-07-2020 12:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Dears, I have running a campaing with an callable time sets configured that only can dialed the calling list records only the days Monday and Tuesday but when the day wednesday begin the campaign set the Wrap up code ININ-OUTBOUND-NOT-CALLABLE-TIME all is ok at this point but the doubt arise because ...

RE: Inbound Email

Posted By Edwin Moreno 08-06-2020 10:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Andrew, Thanks for your quick and valuable response. I like just to ask severals things for a best understand , I think what the email address(x@customer.com) in the domain @customer.com ​was market only to be used to outbound emails as we can see in the image attached Outbound email. ...

RE: Inbound Email

Posted By Edwin Moreno 08-05-2020 13:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Andrew Adel !! Di you get to find the solution to this issue? Because I have the same ? If you could, I would like to know! Thanks​ ------------------------------ Edwin Moreno Interaxa S.A. ------------------------------

RE: Pulse Widge shows error Connection Failed

Posted By Edwin Moreno 07-04-2020 15:39
Found In Egroup: PureEngage On-Premises \ view thread
Thank you Jason for your response I was lookin into GAX logs and Dbserver Pulse logs and I could find the next error in the Dbserver logs: 7:19:15.602 Dbg 10741 'App (pulse_collector_03,servidor.dominio.com,7001)' has put request id='1362' type='MSG_EXECSQL' into queue 17:19:15.602 Dbg 10739 SELECT ...

Pulse Widge shows error Connection Failed

Posted By Edwin Moreno 07-01-2020 22:18
Found In Egroup: PureEngage On-Premises \ view thread
Hi Dears, Iam having the message "Connection Failed" in several Widget of a Dashboard in Pulse the strange is that ones widge shows data but others in the same Dashboard show en red letter "Connection Failed" as you can see in the images in the document attached. Please I would like to know in ...

Pulse Widge shows error Connection Failed

Posted By Edwin Moreno 07-01-2020 22:17
Found In Library: PureEngage On-Premises
#Reporting/Analytics

Deployment Cluster or HA Cold Standby GRAT Between to DataCenters

Posted By Edwin Moreno 04-03-2020 17:59
Found In Egroup: PureEngage On-Premises \ view thread
Hi Dears, I have several doubts about if it is possible deploy cluster GRAT nodes and HA Cold Standby between to Data Centers connected through a data link as for example MPLS? For a best understand of this question I am going to explain with diagrams In the first diagram there is a Architecture ...

Queue Reports Inbound Call by Month and Hour

Posted By Edwin Moreno 03-18-2020 12:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Dears, I need to know if there is a queue report where I can see the numbers of the inbound calls by queue and by the hour for a range of months. For example, I like to see something like this: Month: Enero Hours 2pm 3pm Queue name2 56 calls 40 Calls Queue name3 60 calls 30 Calls Month: ...

Upgrade Interaction server from 8.5.110.10 to 8.5.306.05

Posted By Edwin Moreno 02-21-2020 08:09
Found In Egroup: PureEngage On-Premises \ view thread
Upgrade Interaction server from 8.5.110.10 to 8.5.306.05 Hi! We need to make an Interaction Server update for the version mentioned above. Therefore, I must ask you if there is any necessary update in the interaction server database or other components that interact with the IXN server to perform ...

RE: ConfigServer HA Between Linux CENTOS and Microsoft Sever 2012

Posted By Edwin Moreno 02-06-2020 15:27
Found In Library: PureEngage On-Premises

RE: ConfigServer HA Between Linux CENTOS and Microsoft Sever 2012

Posted By Edwin Moreno 02-06-2020 15:27
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ivan, Thank you for your response, yes We confirm that the SQL Driver and the unixODBC are installed, the permissions of the directories have full access granted to the user that executes the config Server process. We have attached a capture from linux in where you can see the unixodbc installed ...

ConfigServer HA Between Linux CENTOS and Microsoft Sever 2012

Posted By Edwin Moreno 02-06-2020 14:02
Found In Egroup: PureEngage On-Premises \ view thread
Dears, We are making an HA pair of Config Server in where one server is Windows Server 2012 and the other is Linux Centos but we are trying to start the Config Server Backup this server does not initialize correctly in the logs of the config server backup with the issue we found this message below: ...

GRE Invalid effective deployment directory path

Posted By Edwin Moreno 02-03-2020 09:16
Found In Egroup: PureEngage On-Premises \ view thread
Hi Everyone, At this moment I am having these messages in the logs of each GRE instances in an environment of cluster: Invalid effective deployment directory path [/opt/genesys/est_gre_03/GRE_DEPLOYDIR]. It does not exist." "Invalid effective deployment directory path [/opt/genesys/ ...

RE: GRE Enable GC logs and JVM tunning

Posted By Edwin Moreno 01-15-2020 14:34
Found In Library: PureEngage On-Premises

RE: GRE Enable GC logs and JVM tunning

Posted By Edwin Moreno 01-15-2020 14:34
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ivan. I have good news about this topic, I could get successful results doing the next configurations in the TomcatStarter.ini file: Specifically the changes that I have t do was set the letter G in lower case as you can see in bold bellow. [Service] AppTitle="est_gre_webserver_02" AppVersion=7.0.84 ...

RE: GRE Enable GC logs and JVM tunning

Posted By Edwin Moreno 01-14-2020 19:55
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ivan, I have uploaded the procedure that you recommended in your las post and this is the results: ps -ef | grep java root 10477 1 9 21:36 pts/2 00:00:07 java -Djava.util.logging.config.file=/opt/genesys/apache-tomcat-gre/conf/logging.properties -Djava.util.logging.manager=org.apache.ju ...

RE: GRE Enable GC logs and JVM tunning

Posted By Edwin Moreno 01-14-2020 19:29
Found In Library: PureEngage On-Premises

RE: GRE Enable GC logs and JVM tunning

Posted By Edwin Moreno 01-14-2020 19:29
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ivan thanks again for your answer, I am going to upload the TomcatStarter.ini after changes done and the logs file of the TomcatStarter with error obtained in the log TomcatStarter_20200114_160639_001.log after restarted the Tomcat Server : 16:06:40: Setting service_synchronize_state = SCS_APP ...