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Hi, Cameron! As always, I truly appreciate your prompt response. I'll verify our configuration and connectivity, and report back my findings. Thank you again. Happy Holidays! ------------------------------ Cody Kartarik Workforce Analyst ------------------------------

Good morning, We've recently encountered multiple issues with WebRTC stations: New agents whose stations were configured are suddenly not registered. Existing agents who have been using registered stations are receiving error messages stating their station is not registered and requires reconfiguration. ...

Hi Cameron, Thank you again for your prompt response. My assumption was that this issue and the issue mentioned in my other post may be connected, but I wasn't entirely sure. I also thought it would be helpful to create two separate posts in case a user came across one issue, but not the other. ...

Hi everyone, I've built our team's wallboards using the dashboard functionality, which include an Agent Status table. Starting in the second week of October, we noticed multiple interactions remaining associated with an agent in the Agent Status table (Figure 1). I tried disconnecting these using ...

Hi Cameron, I sincerely appreciate the prompt response. I'm relieved to know Genesys is aware of this issue and that you are working to get this resolved. I will have my designated contact open a case on my behalf. Cheers, ------------------------------ Cody Kartarik Workforce Analyst ------ ...

Hi everyone, I've built our team's wallboards using the dashboard functionality. Each wallboard includes these count-based widgets: Outbound Interactions By Agent (Figure 1) Answered Interactions By Agent (Figure 2) Over the past few months, some agents have reported that their calls weren't ...

Hi, Genesys community! We are currently using the outbound dialer. One of our agents has considerably higher call volume than their colleagues, and when I look at their interaction-level reporting, I noticed that certain DNIS were being dialed in rapid succession, usually within seconds of the other ...