Genesys Cloud (formerly PureCloud)

1 to 50 of 3912 threads (15.2K total posts)
Thread Subject Replies Last Post
Supervisors Activating / Deactivating Agents on a Queue 4 4 hours ago by Christopher Kaldenberg
Original post by Patrick Rada
WFM - Historical Adherence Status
  PureCloud Topics Unsure/Other
0 6 hours ago by Michael Schimento
How do Agents Conference queue calls with interpreters?
  PureCloud Topics Unsure/Other
0 8 hours ago by David Gildersleeve
Delays in Alert Receipts
  PureCloud Topics System Administration
2 9 hours ago by Richard O'Kane
Original post by Malcolm Green
SSO with MFA currently integrated with Genesys Cloud
  PureCloud Topics Security
0 9 hours ago by Carlos Celestial
Bulk Delete/Export of Recordings
  PureCloud Topics Reporting/Analytics
1 9 hours ago by Jay Langsford
Original post by Martin Bunting
Secure Pause API integration
  PureCloud Topics Integrations
2 16 hours ago by RICHARD CHANDLER
Original post by Raghava PVDS
SSO - Single Sign On not working when toggle button Turned ON 0 19 hours ago by Tilly Ramachandran
Getting error 'failed to establish proxy tunnel'
  PureCloud Topics Implementation
1 22 hours ago by Malcolm Green
Holiday Scheduling
  PureCloud Topics Ask Me Anything (AMA)
12 23 hours ago by Malcolm Green
Original post by Ben Marthin
Introducing Sentiment Analysis
  User Created WEM Workforce Engagement Management Speech and Text Analytics PureCloud Topics Quality Management Roadmap/New Features
0 yesterday by Rakesh Tailor
Genesys Cloud Weekly Release Notes - 9/23/2020
  PureCloud Topics Roadmap/New Features
5 yesterday by Darlene Oordt
Original post by Matt Lawson
OKTA Integration for User Management
  PureCloud Topics System Administration
1 yesterday by Richard Schott
Original post by Matthew Rauenzahn
Cisco CUBE and TLS cert? 0 yesterday by Vaun McCarthy
GET /api/v2/externalcontacts/scan/contacts
  PureCloud Topics Integrations
2 2 days ago by Zack Turnbow
Passing data to Dialogflow bot
  PureCloud Topics Integrations
7 2 days ago by Brad Wehmeier
Original post by Kartik Sura
How does Genesys Cloud defines the media path of WebRTC for BYOC Premises? 5 2 days ago by Henrique Sujdik
Edge Mini Ports? 2 2 days ago by Malcolm Green
Original post by Vaun McCarthy
Email service level target
  PureCloud Topics Unsure/Other
2 2 days ago by Bill McElroy
WFM Time off - daily length? 3 3 days ago by Jay Langsford
Original post by Vaun McCarthy
Exclude Directory
  PureCloud Topics Unsure/Other
0 3 days ago by Christopher Kaldenberg
Add Platform
  PureCloud Topics Platform Administration
0 3 days ago by Reginald Sheraton
Generic SIP registration on BYOC Premises Virtual Edge 2 3 days ago by Henrique Sujdik
Inserting a table into a canned response 2 4 days ago by Emily Kammerer
Agent Status Incorrect
  PureCloud Topics System Administration
9 4 days ago by Dean Thames
Call Data Action - Retrieved Data
  PureCloud Topics Architecture and Design
4 5 days ago by Teja Darbha
Original post by Noufal Ibrahim
Issue locating Recording of Consult Calls
  PureCloud Topics Quality Management
1 7 days ago by George Ganahl
Original post by Cedric Harris
ACD Timeout 2 7 days ago by George Ganahl
Original post by Aakanksha Goyal
Q&A Show: nGAGEMENT Solution & Gamification Event Series
  PureCloud Topics PureCloud QA Episode
0 7 days ago by Matt Lawson
Consult while on a consult?
  PureCloud Topics Telephony
0 7 days ago by Vaun McCarthy
AWS Lex Integration
  PureCloud Topics Architecture and Design
0 8 days ago by Anurag Gusain
Modify the key change schedule
  PureCloud Topics Quality Management
0 8 days ago by William Martín Chávez González
Request Template in Web Service Data Action
  PureCloud Topics Integrations
10 8 days ago by William Martín Chávez González
Original post by 誠人 永井
Admin vs Master Admin
  PureCloud Topics System Administration
5 8 days ago by Brenda Wynne
Original post by Vaun McCarthy
Screen Recording and Network Firewall Issue 0 8 days ago by Brenda Wynne
Multi-monitor Screen Recording
  PureCloud Topics Quality Management
1 8 days ago by Brenda Wynne
Original post by Lesley Vereen
Permissions for Agents to see Chat Transcripts 0 8 days ago by Louis D'Ambrosio
Email Domain
  PureCloud Topics Architecture and Design
2 8 days ago by Suresh Kumar
Exceptions
  PureCloud Topics Ask Me Anything (AMA)
0 8 days ago by Rachel Hancock
Action after wrapup code
  PureCloud Topics Architecture and Design
1 8 days ago by George Ganahl
Original post by Antoine LETOMBE
The Genesys Gamification Event Series has started! Come join us in the WEM Community!
  PureCloud Topics Remote Work Enablement
0 8 days ago by Marcela Areiza
Data Table Lookup, Switch, & Logical Functions
  PureCloud Topics Architecture and Design
4 8 days ago by Angel Rodriguez
Sentiment Tracking 3 8 days ago by Rakesh Tailor
Original post by Kymberli O'Hagan
How to setup on a Web Survey Multiple choice question, to select more than one answer?
  PureCloud Topics Quality Management
2 8 days ago by Ratnarajah Rajkumar
TrunkID 0 8 days ago by Christopher Carr
Reply Button 2 8 days ago by Brendan Binns
SMTP integration 4 8 days ago by Edward Wu
Original post by Alfonso Colomina
Why does not works the Escape sequences in message body of Send Auto Reply action
  PureCloud Topics Architecture and Design
2 8 days ago by Gladys Galabay
The address on this Location has not been verified. - How can I verify a location's address? 8 9 days ago by George Ganahl
Original post by Monica Michaud
Screen recording setup 3 9 days ago by Brenda Wynne
Original post by Darryn Chang