Genesys Cloud (formerly PureCloud)

1 to 50 of 4143 threads (15.9K total posts)
Thread Subject Replies Last Post
Route Call to Voicemail when Agent is On-Queue 0 10 hours ago by Malcolm Green
Disabling Inbound Call Greeting
  PureCloud Topics Telephony
0 10 hours ago by Malcolm Green
Visual Indication of Call Direction 0 10 hours ago by Malcolm Green
WebChat: inform "position in queue" and "Estimated Wait time" by routing to a chat flow 5 yesterday by Jorge Negri
Formatted Canned Respones
  PureCloud Topics Unsure/Other
0 2 days ago by Florian Pickert
Users login to no status/unavailable 1 2 days ago by Vaun McCarthy
Original post by Mark Kastner
Problems with WebRTC connections
  PureCloud Topics Routing (ACD/IVR)
2 2 days ago by Greg Caballero
Original post by Samuel Effange
Discussing METRICS on the Q&A Show 8 2 days ago by Jean-Christophe Poyelle
Original post by Matt Lawson
Facebook Integration 5 3 days ago by Carlos Celestial
Original post by Daniel Ondiviela
Outbound SMS Campaign with third party SMS provider
  PureCloud Topics Outbound
0 3 days ago by Valentin Yaroshinsky
Team roster view
  Archive PureCloud View Roster PureCloud Workforce management
4 3 days ago by Andrew Doller
Original post by Heather Walton
Routing of Salesforce Emails? 0 3 days ago by Vaun McCarthy
Call diverting to voicemail after 70 minutes in queue 5 3 days ago by Vaun McCarthy
Original post by Ann Wright
Bulk email sending
  PureCloud Topics Outbound
1 3 days ago by Vaun McCarthy
Original post by Sergio Rota
Voice Route To last Agent
  PureCloud Topics Routing (ACD/IVR)
7 4 days ago by George Ganahl
Original post by Reginald Sheraton
Scripting - Change Page action on call Disconnect 2 4 days ago by Marian OConnell
Unable to listen to call
  PureCloud Topics Platform Administration
0 4 days ago by Patrick Murdaugh
Holiday Schedule Reminder 0 4 days ago by Mike Castro
Report that includes Interaction ID
  PureCloud Topics Reporting/Analytics
2 4 days ago by Julie Green
Use DTMF on Transfer to number action for ext selection 2 4 days ago by Brandon Wilch
Voicemail History
  PureCloud Topics Unsure/Other
0 4 days ago by Joe Anderson
[Voice] Internal Redirection Voice Line
  PureCloud Topics Unsure/Other
1 4 days ago by Phil Whitener
Original post by Florian Pickert
Plantronics Hub
  PureCloud Topics Integrations
1 4 days ago by Jim Crespino
Original post by Daniel Cheng
QoS tagging when using WebRTC through Desktop application 3 5 days ago by Jeff Hoogkamer
Monitored appearances equivalent? 2 5 days ago by Jeff Hoogkamer
WFM schedules and updated forecasts
  PureCloud Topics Quality Management
7 5 days ago by Will Bellerby
Need Clarification for Agent Metric Report
  PureCloud Topics Reporting/Analytics
0 6 days ago by Md Nadeem Anwar
Industry Standard Call Service Level
  PureCloud Topics Connect with a ...
1 7 days ago by Penny Petrie
Original post by Ly Lim
In-Queue Call Flow assignment
  PureCloud Topics Architecture and Design
2 8 days ago by Joe Anderson
Add agent information to E-Mail 3 8 days ago by Ratnarajah Rajkumar
Original post by Rafael Kaufmann
How to do 3 call attempts per customer using Preview mode
  PureCloud Topics Outbound
0 8 days ago by Joel Hellman
Exclude users from Speech Reco Dial by name directory 0 8 days ago by Kleid G
Data Extraction
  PureCloud Topics Reporting/Analytics
0 8 days ago by Anand Kumar
Australian (UK & NZ) Date Format
  PureCloud Topics Architecture and Design
1 8 days ago by Angus Huckle
Original post by Michael Boyd
Live Agent Monitoring - Audio Only?? 3 8 days ago by Thomas Jackson
PureCloud data retention for reports
4 8 days ago by Nathan Smith
Original post by Giuseppina Casalaro
Data Action Code
  PureCloud Topics Architecture and Design
0 8 days ago by Louis D'Ambrosio
Language skills and Best available skills evaluation
  PureCloud Topics Routing (ACD/IVR)
6 9 days ago by Sven Schiller
Change System Prompts not work
  PureCloud Topics Architecture and Design
3 9 days ago by George Ganahl
Original post by Husein Nasution
Genesys Cloud Weekly Release Notes - 11/18/2020  
  PureCloud Topics Roadmap/New Features
0 9 days ago by Matt Lawson
Microsoft Dynamics Integration
  PureCloud CRM integrations PureCloud Topics Integrations
0 9 days ago by Matthew Rauenzahn
Salesforce Omni channel vs Genesys Cloud - again 0 9 days ago by Vaun McCarthy
WFM for admin type roles? 0 9 days ago by Vaun McCarthy
The Genesys Product Design Team needs your feedback on AI Explainability! 0 9 days ago by Kathleen Surfus
Genesys Cloud BYOC Trunk 3 10 days ago by George Ganahl
Original post by Stavros Vossos
Import/Export of View Settings 0 10 days ago by Patrick Rada
Forecasted Agents overstated 5 10 days ago by Greg Barrett
[ INFO ] Google Dialogflow CX
  PureCloud Topics Integrations
1 11 days ago by Melissa Bailey
Original post by Gennaro Montanino
Customize Interaction Details with Caller ID
  PureCloud Topics Omni-Channel ...
0 11 days ago by Sheldon Breading-Goodrich
Cloning Agents
  PureCloud Topics Platform Administration
0 11 days ago by Dann Sanders