Genesys Cloud (formerly PureCloud)

1 to 50 of 4671 threads (18K total posts)
  Thread Subject Replies Last Post Status
Restrict queue assignment 2 28 minutes ago by Vaun McCarthy
Original post by annie Ng
Questions about interactions access control
 
PureCloud Topics Reporting/Analytics
0 8 hours ago by Kelvin Lau
Callbacks on timeline screen 5 yesterday by Marlene Mojica-Jensen
Original post by Tobias Zackrisson
WebRTC Episode of the Q&A Show
 
PureCloud Topics PureCloud QA Episode
9 yesterday by Vaun McCarthy
Original post by Matt Lawson
Issues - CIDR IP address range for cloud media services change
 
PureCloud Topics Quality Management
4 yesterday by Rebecca Winter
Email routing (keeping your mailboxes and redirecting inbound messages) - how are you do it? 2 yesterday by Paul Dittrich
Original post by Jeff Hoogkamer
Pick up an email from the queue
 
PureCloud Topics Digital Channels
3 yesterday by Jim Crespino
Original post by Feliciano Rodriguez
Introducing Sentiment Analysis
 
PureCloud Topics Quality Management Roadmap/New Features User Created WEM Workforce Engagement Management Speech and Text Analytics
3 yesterday by Rakesh Tailor
Voice transfer Automation
 
PureCloud Topics Routing (ACD/IVR)
0 yesterday by Raghava PVDS
Web Chat Widget V2 - Using html to make a schedule decision 1 yesterday by Mark Elliott
Email PKI encryption
 
PureCloud Topics Routing (ACD/IVR)
2 yesterday by Carlos Pinto Correia
missed schedule call back 4 yesterday by annie Ng
Priority On Internal Queue Transfer
 
PureCloud Topics Telephony
6 2 days ago by Nathan Washam
Interaction Details by Queue/ Workgroup
 
PureCloud Topics Reporting/Analytics
1 2 days ago by Taras Buha
Original post by Jessica Rapozo-Hansford
Has there been any discussion of adding Infomart to Cloud?
 
PureCloud Topics Roadmap/New Features
5 2 days ago by Kevin Brown
Callback 6 2 days ago by Farhan Chaudry
Original post by Ali Aljohani
Q&A Show: WebRTC (Part 1)
 
PureCloud Topics PureCloud QA Episode
0 2 days ago by Matt Lawson
Genesys Cloud Weekly Release Notes - 5/6/2021
 
PureCloud Topics Reporting/Analytics
0 2 days ago by Matt Lawson
SSL Inspection 0 2 days ago by Gareth James
Genesys Cloud Product Roadmap Webinar
 
PureCloud Topics Ask Me Anything (AMA)
1 2 days ago by Vincent Heijmans
Original post by Heena Patel
Has anyone used genysys cloud inside of AWS?
 
PureCloud Topics Telephony
3 3 days ago by Rico Cornelio
Original post by Oliver Herbert
Viewing all members of an Official Group
 
PureCloud Topics Ask Me Anything (AMA)
5 3 days ago by Anne Williams
ZenDesk Ticket creation, assignment 0 3 days ago by Chris Smith
Genesys Cloud WFM- Unable to Map Queues into multiple Planning Groups
 
PureCloud Topics Unsure/Other
1 3 days ago by Jason Lorden
Original post by Rahul Tyagi
Is it possible to bulk extract chat transcripts from Genesys Cloud 5 3 days ago by Taras Buha
Original post by Daniel Mooney
Change status when Computer is locked
 
PureCloud Topics Unsure/Other
12 3 days ago by Mark Sorokach
Original post by Vickie Litherland
911 Calls - Emergency services with BYOC Premises
 
PureCloud Topics Telephony
0 3 days ago by Charaf Eddine Chemlal
Search by Custom Profile Fields
 
PureCloud Topics Platform Administration
4 3 days ago by Mariano Martinez
Original post by Aurelien Plancque
Question about schedules
 
PureCloud Topics Routing (ACD/IVR)
0 3 days ago by Jose Cembellin
Decision in IVR
 
PureCloud Topics Architecture and Design
1 3 days ago by warren beddie
Original post by Sandra Kakasova
Voicmail still open? Or on an outbound call?
 
PureCloud Topics PureCloud QA Episode
0 4 days ago by Bill Schanbacher
Choosing "Phone Type" while setting up a Contact List
 
PureCloud Topics Outbound
0 4 days ago by Dustin Braun
Call transcription text data- Download
 
PureCloud Topics Reporting/Analytics
4 4 days ago by Dean Thames
Original post by Raghava PVDS
TranslationMap for GC Data Actions
 
PureCloud Topics Integrations
2 4 days ago by Dean Thames
Original post by Vinay Kumar
Log skipped interactions
 
PureCloud Topics Outbound
3 4 days ago by Craig Stevenson
Original post by Nuphar Schwartz
Genesys Cloud Edge Warranty
 
PureCloud Topics Ask Me Anything (AMA)
5 5 days ago by Brian Allison
Original post by John Watsham
How to pull out successful calls in iteractions
 
PureCloud Topics Routing (ACD/IVR)
0 5 days ago by Thiruvarul Pandian
Official Groups - do members have to accept invitation or can Admin "make" them a member automatically?
 
PureCloud Topics Ask Me Anything (AMA)
1 5 days ago by Anne Williams
Architect: Need to get a particular user status on a queue to validate if this user is "Active" on this queue 2 5 days ago by Jorge Negri
Routing calls
 
PureCloud Topics Architecture and Design
0 6 days ago by Sajed Salah
Edge connection
 
PureCloud Topics Telephony
0 6 days ago by Sajed Salah
NEW Learning capability to onboard new employees & deliver continuous training 11 8 days ago by Paul Wood
Original post by Saramar Vallejo
EWT in Call Data Action
 
PureCloud Topics Architecture and Design
5 8 days ago by Mark Kastner
Original post by Ariel Brazil
Multiple surveys per email thread 0 8 days ago by Maurice Ford
Call / Chat Utilization 3 8 days ago by annie Ng
Add WFM/Workforce Engagement or Management Tag to Communities
 
PureCloud Topics Unsure/Other
3 8 days ago by Vaun McCarthy
Original post by Kevin Brown
Agent Shift Trades and Schedule view
 
PureCloud Topics Unsure/Other
0 9 days ago by Outi Cornette
Prevent customers leaving multiple callback in the same queue 5 9 days ago by Kevin Brown
Original post by Rami Mantere
change transfer music 1 9 days ago by Melissa Bailey
Original post by annie Ng
Microsoft Teams API calls through data actions
 
PureCloud Topics Integrations
2 9 days ago by Taras Buha
Original post by Gareth James