Genesys Cloud (formerly PureCloud)

1 to 50 of 3912 threads (15.2K total posts)
Thread Subject Replies Last Post
Supervisors Activating / Deactivating Agents on a Queue 4 4 hours ago by Christopher Kaldenberg
Original post by Patrick Rada
WFM - Historical Adherence Status
0 6 hours ago by Michael Schimento
How do Agents Conference queue calls with interpreters?
0 8 hours ago by David Gildersleeve
Delays in Alert Receipts
2 9 hours ago by Richard O'Kane
Original post by Malcolm Green
SSO with MFA currently integrated with Genesys Cloud
0 9 hours ago by Carlos Celestial
Bulk Delete/Export of Recordings
1 9 hours ago by Jay Langsford
Original post by Martin Bunting
Secure Pause API integration
2 16 hours ago by RICHARD CHANDLER
Original post by Raghava PVDS
SSO - Single Sign On not working when toggle button Turned ON 0 19 hours ago by Tilly Ramachandran
Getting error 'failed to establish proxy tunnel'
1 22 hours ago by Malcolm Green
Holiday Scheduling
12 23 hours ago by Malcolm Green
Original post by Ben Marthin
Introducing Sentiment Analysis
0 yesterday by Rakesh Tailor
Genesys Cloud Weekly Release Notes - 9/23/2020
5 yesterday by Darlene Oordt
Original post by Matt Lawson
OKTA Integration for User Management
1 yesterday by Richard Schott
Original post by Matthew Rauenzahn
Cisco CUBE and TLS cert? 0 yesterday by Vaun McCarthy
GET /api/v2/externalcontacts/scan/contacts
2 2 days ago by Zack Turnbow
Passing data to Dialogflow bot
7 2 days ago by Brad Wehmeier
Original post by Kartik Sura
How does Genesys Cloud defines the media path of WebRTC for BYOC Premises? 5 2 days ago by Henrique Sujdik
Edge Mini Ports? 2 2 days ago by Malcolm Green
Original post by Vaun McCarthy
Email service level target
2 2 days ago by Bill McElroy
WFM Time off - daily length? 3 3 days ago by Jay Langsford
Original post by Vaun McCarthy
Exclude Directory
0 3 days ago by Christopher Kaldenberg
Add Platform
0 3 days ago by Reginald Sheraton
Generic SIP registration on BYOC Premises Virtual Edge 2 3 days ago by Henrique Sujdik
Inserting a table into a canned response 2 4 days ago by Emily Kammerer
Agent Status Incorrect
9 4 days ago by Dean Thames
Call Data Action - Retrieved Data
4 5 days ago by Teja Darbha
Original post by Noufal Ibrahim
Issue locating Recording of Consult Calls
1 7 days ago by George Ganahl
Original post by Cedric Harris
ACD Timeout 2 7 days ago by George Ganahl
Original post by Aakanksha Goyal
Q&A Show: nGAGEMENT Solution & Gamification Event Series
0 7 days ago by Matt Lawson
Consult while on a consult?
0 7 days ago by Vaun McCarthy
AWS Lex Integration
0 8 days ago by Anurag Gusain
Modify the key change schedule
0 8 days ago by William Martín Chávez González
Request Template in Web Service Data Action
10 8 days ago by William Martín Chávez González
Original post by 誠人 永井
Admin vs Master Admin
5 8 days ago by Brenda Wynne
Original post by Vaun McCarthy
Screen Recording and Network Firewall Issue 0 8 days ago by Brenda Wynne
Multi-monitor Screen Recording
1 8 days ago by Brenda Wynne
Original post by Lesley Vereen
Permissions for Agents to see Chat Transcripts 0 8 days ago by Louis D'Ambrosio
Email Domain
2 8 days ago by Suresh Kumar
Exceptions
0 8 days ago by Rachel Hancock
Action after wrapup code
1 8 days ago by George Ganahl
Original post by Antoine LETOMBE
The Genesys Gamification Event Series has started! Come join us in the WEM Community!
0 8 days ago by Marcela Areiza
Data Table Lookup, Switch, & Logical Functions
4 8 days ago by Angel Rodriguez
Sentiment Tracking 3 8 days ago by Rakesh Tailor
Original post by Kymberli O'Hagan
How to setup on a Web Survey Multiple choice question, to select more than one answer?
2 8 days ago by Ratnarajah Rajkumar
TrunkID 0 8 days ago by Christopher Carr
Reply Button 2 8 days ago by Brendan Binns
SMTP integration 4 8 days ago by Edward Wu
Original post by Alfonso Colomina
Why does not works the Escape sequences in message body of Send Auto Reply action
2 8 days ago by Gladys Galabay
The address on this Location has not been verified. - How can I verify a location's address? 8 9 days ago by George Ganahl
Original post by Monica Michaud
Screen recording setup 3 9 days ago by Brenda Wynne
Original post by Darryn Chang