Genesys Cloud CX

1 to 50 of 6882 threads (27.6K total posts)
  Thread Subject Replies Last Post Status
Data Action - Count Iteam is a Array Filtered from a Json Response
0 3 hours ago by Philip Penn
Utilizations changes 3 8 hours ago by Vaun McCarthy
Original post by Megan Coolbeth
Depreciation of canned report
20 19 hours ago by andrew lewis
Original post by Marc Gervais
Send Auto Reply action
2 20 hours ago by Jan Nico Feliciano
Original post by Santhosh Koroth
Alarm Generation for Queue activities
2 21 hours ago by Jan Nico Feliciano
Original post by jim foley
Calls transferred by agents to a fictive DNIS, in order to send customers to a IVR (Survey application). DNIS Performance not showing these calls 4 21 hours ago by Jorge Negri
Where are Cloud Recordings stored
1 22 hours ago by Jan Nico Feliciano
Original post by Judy Heckbert
Canned Reports Deprecation - Phase 1 - Queue Reports
5 22 hours ago by Jan Nico Feliciano
Original post by Gabe Ladios
Sentiment Analysis/Speech Analytics 10 yesterday by Renaud Larcier
Original post by Amber Krueger
Scripts
5 yesterday by Naga Pavan Kalyan Mullapudi
Can you forward an Extension?
1 yesterday by Alberto Sagredo
Original post by Claudette Reid
Data Action Translation Map
8 yesterday by Hanife Nur Özçetin
You are not authorized for this interaction recording
5 yesterday by Andy Jackson
Original post by David Jones
Wrap-up codes assigned by outbound dialing
0 yesterday by OSCAR GORDON
Integration with iPaaS
1 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
Credential types for the web services data actions integration
1 yesterday by Robert Wakefield-Carl
Original post by Juan Ayala
DNIS value not matching Called.Address
1 2 days ago by Muhammad Zubair Awan
Original post by Peter Stoltenberg
Permissions reference
2 2 days ago by Cory King
Original post by Paul Simpson
Alerts for Voicemails
3 2 days ago by Addison Hild
Original post by Carrie Redmon
Office365 Mailbox integration with OAuth2.0
1 2 days ago by Tatjana Knezevic
Original post by Naveed Hussain
Set Priority from in-queue flow 4 2 days ago by Irina Milstein
Outbound call from Architect
4 2 days ago by Andy Jackson
No Name in web messenger 2 2 days ago by Angelo Cicchitto
Original post by Emma Lilley
Rule behavior different when using same queue for 2 campaigns
1 2 days ago by Robert Wakefield-Carl
Original post by Bryan De La Cruz
Stay in queue until answered
2 3 days ago by Anjelo Brian De Jesus
Genesys Cloud CX Release Notes - 16th November 2022
1 3 days ago by Jan Nico Feliciano
Original post by Gabe Ladios
Transfer to External Trunk 11 3 days ago by Andy Jackson
Original post by Henrique Sujdik
Missing Permissions to set up the Genesys Agent Assist
8 3 days ago by Jan Nico Feliciano
Original post by Biba Nda
SF_URLpop with multiple tabs 2 3 days ago by Yolanda Valles Hinojar
https as http on Agentless SMS API
1 3 days ago by Alberto Sagredo
Original post by Maragatham Sadaiyandi
How to have account number read like a number
3 3 days ago by Claudette Reid
Upcoming UI Style Changes - Contact Center Email Administration
0 3 days ago by Jody Nabuurs
Agent Status For manual Outbound Calls
3 3 days ago by Judith Jimenez
Original post by Ankur Sharma
Quality Policies
1 4 days ago by Rakesh Tailor
Original post by Daniel Cross
Based on the Time, how we can change the Inside Script pages Good Morning to Evening or afternoon
2 4 days ago by Andy Jackson
Original post by Vinayak Vagal
How to enable "Take Ownership" option for callbacks?
1 4 days ago by Fares Abdulkareem
Original post by Dianne Gabriel
Getting IP address when users log in
8 4 days ago by Subhankar De
Original post by Robert Wakefield-Carl
Caller's Name to be display on agent page
7 4 days ago by Nurul Husain
Calling Message flow from MS Teams 3 4 days ago by Jim Crespino
Original post by Jarvish Kisanth Singh
Emails instead of alerts for Quality Results
1 4 days ago by Herrick Mai
Original post by Melinda Roberts
New Features Coming for Agent Scripts 5 4 days ago by Chad McCormick
Web Survey Email Address Collection
2 5 days ago by Farhan C
notification email to supervisor if an agent is logged off
2 5 days ago by Nikhil Ponnam
Original post by Tobias Junghans
Next Generation Participant Data 6 7 days ago by Peter Stoltenberg
Managing Complex Dependency Logic
0 7 days ago by Matt Riedl
User being logged out
3 7 days ago by Robert Wakefield-Carl
Original post by Paul Simpson
How to Disable blank transfer for specific queues
1 7 days ago by Robert Wakefield-Carl
Original post by Daine Stephens
Transfer to ACD Error
1 7 days ago by Robert Wakefield-Carl
Original post by Shanee Gutierrez
Start an Interaction calls from a HTML tag (URL:CallTo) 2 7 days ago by Jim Crespino
Original post by Sébastien Arpin
Multiple Recording Policies - Conflict
7 7 days ago by Ricardo Arneaud