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Tanya Ivanova

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RE: Callback notification

Posted By Tanya Ivanova 04-20-2022 20:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi Mahmoud, Apologies for delay with the response. The product team provided another example using httpcb, which we can share with you. Could you please send an email to techpubs.webadmin@genesys.com, so we send you the example by email? Thank you for your patience, ------------------------------ ...

RE: Migrating GI2 8.x version to 9.0

Posted By Tanya Ivanova 10-28-2020 18:08
Found In Egroup: PureEngage On-Premises \ view thread
Hello Anandapriyan, GI2 is being replaced with a new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI). Product Management shared the following migration guidelines. If you find this information useful, we will consider adding it to product documentation. ...

RE: How to Stay On Top of Updates

Posted By Tanya Ivanova 09-22-2020 14:18
Found In Egroup: PureEngage Cloud \ view thread
Hello Lonnie, Thank you very much for your question. The subscription capability for Release Notes is on the roadmap, and our platform development team will be working on implementing it within the next few months. I will update you as soon as it becomes available. Best Regards, ----------- ...

RE: Deployment on PureEngage Cloud

Posted By Tanya Ivanova 04-30-2020 21:24
Found In Egroup: PureEngage On-Premises \ view thread
Hi Murthy, Because PureEngage Cloud is a Genesys-operated environment, Genesys performs the necessary setup and deployment for a given customer. We do not provide customer-facing documentation for deploying Genesys-operated environments. Could you please expand on your situation, so we could offer ...

RE: Documentation Search - Pure Engage Cloud Doesn't Exist!

Posted By Tanya Ivanova 10-07-2019 15:08
Found In Egroup: PureEngage Cloud \ view thread
Hi Kevin, On behalf on the documentation team, I apologize for the frustrating experience you had searching for PEC agent documentation. In addition to the tips that others already offered, these pointers might be of help: If you go to the documentation site, https://docs.genesys.com/Documentation, ...

RE: Several GIM_ETLs sharing same ICONs

Posted By Tanya Ivanova 03-08-2019 19:04
Found In Egroup: PureEngage On-Premises \ view thread
Hi Pablo, For the purposes of disaster recovery, two Genesys Info Mart instances could be set up to store data from the same set of ICONs. The configuration of the two Genesys Info Mart applications must be identical except for the host names and the DAPs for the connections to the Info Mart databases. ...

RE: Callback Attempt API available from GMS?

Posted By Tanya Ivanova 03-06-2019 14:38
Found In Egroup: PureEngage On-Premises \ view thread
Hi Eugene, Is this the API you are looking for? https://docs.genesys.com/Documentation/GMS/8.5.2/API/CallbackServicesAPI#Check%20in%20Queue%20Position According to the GMS/Callback writer, you should be able to get the number of callback dial attempts for a given callback ID. Hope this helps, ...