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Sowmya Vittalrao

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RE: IRD Passing extra digit as next menu option

Posted By Sowmya Vittalrao 12-12-2019 15:16
Found In Egroup: PureEngage On-Premises \ view thread
thank you both for your reply, I am using IRD and tried using "Clear Digits", "Plying Silence" and allowing max digits to 7 and min to 6. Still its taking extra digits. ---------------------------- Thanks, Sowmya

IRD Passing extra digit as next menu option

Posted By Sowmya Vittalrao 12-11-2019 17:28
Found In Egroup: PureEngage On-Premises \ view thread
Hello, I have an issue as below and any help is greatly appreciated, thanks Issue: "Extra digit passing as the next menu option" in IVR when the user enters the account number with an extra digit (User enters either 6 or 7 digit as the account number) #Routing(ACD/IVR) ------------------------------ ...