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Coty Smith

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Bold360/Nanorep Code Removals

Posted By Coty Smith 09-29-2023 09:38
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
As part of the decommissioning of the Bold360 platform, there are actions that will require customer-action to remove code from the websites, pages, and domains where Bold360 code is implemented. The functionality of this code will cease to function or operate on January 31, 2024 and removal of this ...

Genesys DX (Bold360) EOL and EOS Announcement

Posted By Coty Smith 03-29-2023 09:47
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
All good things must come to an end. Following the acquisition of Bold360 from LogMeIn, the overall Genesys strategy has always been to move features from Bold360 to the Genesys Cloud platform. We've followed through on that initiative, with highlights such as releasing a Knowledge Optimizer ...

Closed: Genesys Cloud Digital Agent Workspace Beta

Posted By Coty Smith 08-23-2022 09:04
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hey everyone, We will be running a beta of our upcoming stand-alone digital offer that is focused on the agent workspace. The beta will cover: asynchronous web messaging the digital focused agent workspace For those who want to participate, this beta has been designed around expedience ...

The Future of Digital Experiences Webinar Q&As

Posted By Coty Smith 05-24-2022 08:40
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Greetings everyone, Thanks again for joining us for the DX and the Future of Digital Experiences webinar that happened earlier. This time we ran the webinar over two days, to spread time zone coverage, and got a sizeable amount of participation with some fantastic questions asked. For those inquiries, ...

Q&A for The Future of DX Webinar

Posted By Coty Smith 03-17-2022 12:54
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hey everyone, Thanks again for joining us for the Future of DX Webinar last week. We had a tremendous amount of participation, and a lot of great questions were asked as part of that session. As mentioned, the product team has gone over the questions asked to provide detailed answers. I'd like to ...

RE: AMA Extravaganza with Principal Product Manager Coty Smith

Posted By Coty Smith 02-03-2022 16:11
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hi Teresa, great to see you in here! It's been a while since you and Leon were in Boston meeting our teams, I hope you are well. At the moment, the platform has a 1:1 relationship between AID and SSO configuration so that the proper configurations can load and authenticate securely. One setting that ...

RE: AMA Extravaganza with Principal Product Manager Coty Smith

Posted By Coty Smith 02-01-2022 13:44
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hi Michael! We are actively working on updating our developer documentation experience to a consolidated experience for all of our API and SDK content to be accessible centrally from the Genesys Developer Center. We are continuing to work through the plans to have a better sense of timing, but it is ...

RE: AMA Extravaganza with Principal Product Manager Coty Smith

Posted By Coty Smith 02-01-2022 12:04
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hi Nicole, thanks for your question. The workflow you described sounds good and I understand how handling the sensitivity of certain customer intents can be challenging for multiple teams working in the same environment. I agree, a filter for Voices based on context would be able to address this and ...

RE: DX AMA Ice Breaker - What movie defined your generation?

Posted By Coty Smith 02-01-2022 11:16
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Thanks Melissa! Without a doubt, it has to be The Sandlot. Whether you liked baseball or not, this was the movie that everyone rented. ------------------------------ Coty Smith Genesys - Employees ------------------------------

AMA Extravaganza with Principal Product Manager Coty Smith

Posted By Coty Smith 02-01-2022 10:28
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hey everyone, To celebrate the new DX community, I'm kicking off our first Ask Me Anything (AMA) that includes a raffle prize for participating. For the rest of the week, from February 1st to February 4th, I'll be answering your questions! As the Principal Product Manager for Genesys ...

What topics would you like to see at our webinars & AMAs (Ask Me Anythings)?

Posted By Coty Smith 10-28-2021 15:22
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Welcome everyone again to the Genesys DX community. I want to create an open thread where users can suggest topics for future webinars or AMAs (Ask Me Anythings). AMAs are events where users can ask product decision makers for their opinions or clarity around popular topics, best practices, ...