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Mr. Karthik Eswaran

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RE: Issue During initiate kubeadm

Posted By Karthik Eswaran 01-20-2023 04:11
Found In Egroup: PureEngage On-Premises \ view thread
Hi Arsalan, If the above deployment is for GCXI then you should follow the below pages that will be helpful for the deployment Genesys CX Insights 9.x Deployment Guide Prerequisites: Before you begin installation (genesys.com) Installing Kubernetes and Docker in online scenarios (genesys.com) ...

RE: Display widget obj-id on PULSE screen

Posted By Karthik Eswaran 11-18-2020 22:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi Yvgeni, Once you login to the Pulse just append debug at the end of the URL, Now when you navigate to through the dashboard you can view the widget and layout GUIDs. Example - http://host:port/gax/plugins/pulse/#/debug ------------------------------ Karthik Eswaran -------------------- ...

RE: GAX has run into 0 errrors. Please check gax logs

Posted By Karthik Eswaran 03-12-2019 04:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi Anandapriyan, Kindly follow only the steps from this specific sub section [+] Set up HTTPS for use with GAX From the given configuration details we could notice the step 4 which helps you to encrypt the keystore password has not been performed, Passwords in plain text without encryption will ...

RE: GAX has run into 0 errrors. Please check gax logs

Posted By Karthik Eswaran 03-11-2019 12:01
Found In Egroup: PureEngage On-Premises \ view thread
Hi Anandapriyan, Kindly share the below details and the screenshot of your exact error 1. Specific version detail of GAX and Pulse being used ? 2. Does GAX & Pulse works as usual in HTTP mode with all the features ? 3. Have you configured the keystore path, encrypted keystore_password, https_port, ...

RE: Impact of changing the password for username "default" in applications level

Posted By Karthik Eswaran 03-11-2019 11:38
Found In Egroup: PureEngage On-Premises \ view thread
Hi Manoj, There are only very few applications using such configuration account details to connect with config server, Please raise a case with Genesys care to get list of all such applications that will be impacted, better share your environment specific application list with Genesys care to know ...

RE: How to find the applications installed using username :Default

Posted By Karthik Eswaran 03-11-2019 11:06
Found In Egroup: PureEngage On-Premises \ view thread
Hi Manoj, There are no speific configuration files to find the user who installed the application. Kindly use the below sql query as a workaround to find the user with which the application was installed, So this gives you the specific user from where the application has been created and installed, ...

RE: Need to know applications

Posted By Karthik Eswaran 03-11-2019 10:58
Found In Egroup: PureEngage On-Premises \ view thread
Hi Manoj There is no straight forward approach, Kindly use the below sql query as a workaround to find the user with which the application was installed, So this gives you the specific user from where the application has been created and installed, user name can be found at column user_name. To ...

RE: Chat Auto response when no updates from customer

Posted By Karthik Eswaran 03-07-2019 02:11
Found In Egroup: PureEngage On-Premises \ view thread
Hi Cibjo, Kindly have a look at the below URL to configure the chat inactivity reminder for the customers, Please do make sure that your chat server is at the minimum supported version 8.5.104.08 to use the respective functionality. This functionality is disabled by default, once you enable the option ...