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Ing. Jose Cembellin

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Disable after call work window

Posted By Jose Cembellin 03-01-2023 10:57
Found In Egroup: Genesys Cloud - Main \ view thread
Is there any way to disable the after call windows after a call? We don't need to enter any code after the interaction. Even with the setting in "optional" the agent must click "done" to receive next call. #PlatformAdministration ------------------------------ Jose Cembellin Aryse Comunicaciones ...

Percentage answered calls excluding short abandons

Posted By Jose Cembellin 02-24-2023 03:42
Found In Egroup: Genesys Cloud - Main \ view thread
It seems Answer% is calculated including all abandons calls. It is possible excluding short abandoned calls automatically in this calculation? Regards. #Reporting/Analytics ------------------------------ Jose Cembellin Aryse Comunicaciones S.L. ------------------------------

Percentage answered calls excluding short abandons

Posted By Jose Cembellin 02-24-2023 03:41
Found In Library: Genesys Cloud - Main
#Reporting/Analytics

Question about schedules

Posted By Jose Cembellin 05-05-2021 09:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hello. Acording with the documentation: "If you set up only the Closed schedules to your schedule group, Genesys Cloud considers the hours outside the Closed hours as Open hours and vice versa." If I have a open schedule from 9:00 to 17:00 and a closed schedule from 17:01 to 23:59. How is considered ...

Content of CGP exams.

Posted By Jose Cembellin 03-17-2021 10:57
Found In Egroup: Certification and Training \ view thread
Hello. How are GCP exams? Are they teorical exams with questions and answers or are they practical exams similar to a lab? Thanks. #Certification ------------------------------ Jose Cembellin IKUSI S.L. ------------------------------