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Grzegorz Mirż

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RE: CoPilot availability with CX1 - transcription

Posted By Grzegorz Mirż 02-01-2026 05:49
Found In Egroup: Genesys Cloud - Main \ view thread
If you have the following licenses, you can obtain Genesys Agent Copilot via AI tokens. For more information, see Genesys Cloud AI Experience tokens metering and pricing. Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, ...

RE: wde to display a different color on email specific skill

Posted By Grzegorz Mirż 01-31-2026 07:31
Found In Egroup: PureEngage On-Premises \ view thread
Check the name of the key for overriding WDE settings. In the WDE application options (used for logging in), in the interaction-workspace section, the key name is interaction.override-option-key, and the default value is IW_OverrideOptions. If you have a value other than IW_OverrideOptions, use this ...