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Sr. Alexander Martinez

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Bot Connector Messages not getting to Web Messenger Widget

Posted By Alexander Martinez 06-16-2025 19:14
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I'm testing my bot connector and I'm getting a response from the external bot via the /api/v2/textbots/bots/execute API endpoint. In the bot definitions, I'm using only one "defaultIntent" intent and no slots. When configuring the bot connector action in Architect to communicate with ...

WhatsApp transfer to Bot

Posted By Alexander Martinez 05-11-2021 13:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We are building a bot using Dialogflow for WhatsApp interactions, interactions arrive to the bot and are routing correctly to the agents. My problem is sending back this WhastApp interaction to the bot, there is no resource available in scripts to do this task. Please any help, I have ...

RE: Pure Cloud Data Action

Posted By Alexander Martinez 03-22-2020 11:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert Thanks for your help, i retreived the entire object. ------------------------------ Alexander Martinez Interaxa Colombia S.A. ------------------------------

Pure Cloud Data Action

Posted By Alexander Martinez 03-19-2020 10:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hello everyone, I am accessing custom data from incoming chat interactions via Conversation API (/api/v2/conversations/chats/:conversationId), i am able to access information like name or purpose: "translationMap": ( "name": "$.participants[0].name", "purpose": "$.participants[0].purpose" ) ...

RE: ORS doesn't execute engagement SCXML

Posted By Alexander Martinez 04-26-2017 20:09
Found In Egroup: PureEngage On-Premises \ view thread
Hi Kumar, Yes, I am using external casssandra for GWE and yes, I am using cassandra for the ORS, that one external as well. Fabian.

RE: ORS doesn't execute engagement SCXML

Posted By Alexander Martinez 04-26-2017 01:54
Found In Egroup: PureEngage On-Premises \ view thread
Hi Kumar, Managed to get it to work a couple times, it diplays the pop up window engaging in the playground web application; what I did was redeploy and publish the whole package of SCXMLs of both routing and the web engagement logic. I then proceeded to debug the apps...it was at that moment when ...

RE: ORS doesn't execute engagement SCXML

Posted By Alexander Martinez 04-24-2017 16:42
Found In Egroup: PureEngage On-Premises \ view thread
Hi Guys, This is Fabian Herrera from Colombia, I thought I would post since I am having the exact same issue that is been reported here, the events displayed in the ORS logs are exactly the same Kumar posted, interaction arrives at ORS and is put in queue and no longer processing is done nor logged. ...