Profile

Pradeep Joshi

Contact Details

My Content

1 to 4 of 4 total

RE: Cant Collect Input in Flow

Posted By Pradeep Joshi 11-14-2019 10:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Adam, Thanks for helping here and guiding through the process. I have filed a case here. Sharing same information here also. Pardon me for information I could not share because of lack of my knowledge . We are using an outbound flow with an outbound dialling campaign. The outbound flow collects ...

Cant Collect Input in Flow

Posted By Pradeep Joshi 11-12-2019 11:47
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, We are using an outbound flow with an outbound dialling campaign. The outbound flow collects user input (1 digit) and proceeds with API calls etc. The issue is, we are unable to collect any input since about 2 days. The Collect-Input action times-out in spite of pressing keys on phone. We ...

Transfer to Queue from one domain to another

Posted By Pradeep Joshi 10-21-2019 04:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hey Purecloud community, Is it possible to transfer from a call flow in one domain to a queue in another domain? Like from call flow in .com domain if one want to transfer to .ie domain queue. Reason for having this requirement is : 1. We need to do outbound call and for that we are using outbound ...

Outbound Call through campaign not consistent

Posted By Pradeep Joshi 09-20-2019 07:14
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Community, TLDR : We have a use case where we need to do outbound calls to users (multiple times to a user as well) and this is so critical to our main flow that we are looking for 100% reliability. Could someone point me how we can monitor these calls and look into logs(where and why things ...