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Mick Hynes

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RE: Whisper Audio Prompt for Callback Interactions

Posted By Mick Hynes 08-22-2024 07:55
Found In Egroup: Genesys Cloud - Main \ view thread
Did anyone get this working? I'm placing a "Set Whisper Audio" block before creating the callback interaction, but no whisper is played - whether I use queue default or otherwise. ------------------------------ Mick Hynes TTEC Digital, LLC ------------------------------

Assign DID to flow and Agent

Posted By Mick Hynes 10-26-2023 09:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Does anyone know if it's possible to assign a DID to a flow (via Routing configuration) and an Agent at the same time. We need it assigned to an agent purely to present as a caller ID when the agent makes an outbound call. We have a flow invoked on the DID which will check if agent ...

RE: SampleServerApp_Net_814.zip

Posted By Mick Hynes 06-20-2017 10:58
Found In Egroup: PureEngage On-Premises \ view thread
This link (.NET link) is broken again - can you please fix?

RE: Disable Force Closing a Case in IWS

Posted By Mick Hynes 07-21-2016 13:32
Found In Egroup: PureEngage On-Premises \ view thread
Actually, I finally got this done. Thanks for your start point: Windows.Interactions.IInteractionsWindow window = (Windows.Interactions.IInteractionsWindow)parameters("CommandParameter"); if (window != null) ( try ( Genesyslab.Desktop.Modules.Windows.Interactions.InteractionsWindow win = window; ...

RE: Disable Force Closing a Case in IWS

Posted By Mick Hynes 07-21-2016 10:25
Found In Egroup: PureEngage On-Premises \ view thread
Hi Rohit, Thanks for that. Are you able to illustrate with some code how you got the reference to the CaseHeaderView - I can't get past getting the reference to the InteractionsWindow thanks, Mick