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Mike Eaton

Sr. Manager, Customer and Employee Experience
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Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Posted By Mike Eaton 03-16-2021 09:05
Found In Egroup: PureEngage On-Premises \ view thread
Hello, To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we ...

Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Posted By Mike Eaton 03-16-2021 08:16
Found In Egroup: PureEngage Cloud \ view thread
Hello, To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we ...

Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!

Posted By Mike Eaton 03-16-2021 08:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we ...

Genesys Engage Product Support is joining the acceleration to Cloud!

Posted By Mike Eaton 08-10-2020 16:24
Found In Egroup: PureEngage On-Premises \ view thread
The Genesys Engage Customer Care team will be going live on the new Customer Care Genesys Cloud platform August 15th. The move to Genesys Cloud for the Customer Care organization is the foundation for future innovation. Once we've fully transitioned all Customer Care teams to Genesys Cloud we will ...

Genesys Engage Product Support is joining the acceleration to Cloud!

Posted By Mike Eaton 08-10-2020 16:23
Found In Egroup: PureEngage Cloud \ view thread
The Genesys Engage Customer Care team will be going live on the new Customer Care Genesys Cloud platform August 15th. The move to Genesys Cloud for the Customer Care organization is the foundation for future innovation. Once we've fully transitioned all Customer Care teams to Genesys Cloud we will ...

Genesys Customer Care is joining the acceleration to Cloud!

Posted By Mike Eaton 06-05-2020 14:24
Found In Egroup: Genesys Cloud - Main \ view thread
Genesys Customer Care is joining the acceleration to Cloud! Over the next few months Customer Care will be moving all of its Customer Care product support teams to the Genesys Cloud Platform. This means you'll be routed to the best Customer Care Analyst to handle your question or issue via a single CX ...