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Mike Ponting

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Workbench 9.2.000.00 Released

Posted By Mike Ponting 11-04-2021 11:47
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce that Workbench 9.2.000.00 has been released and is available for download. To access and download Workbench 9.2.000.00, please login to 'My Support', navigate to your 'Dashboard', select 'Apps & Tools' and click the 'Workbench' tile. Workbench 9.2 adds ...

Genesys Customer Care Mobile Application - a request for feedback/enhancements

Posted By Mike Ponting 09-07-2021 11:55
Found In Egroup: PureEngage Cloud \ view thread
Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key Benefits: Review your Open Cases ...

Genesys Customer Care Mobile Application - a request for feedback/enhancements

Posted By Mike Ponting 09-07-2021 11:51
Found In Egroup: PureEngage On-Premises \ view thread
Hi Genesys Community, Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues. Genesys Mobile App Key Benefits: Review your Open Cases ...

Workbench 9.1.100.00 Released

Posted By Mike Ponting 05-06-2021 01:52
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce that Workbench 9.1.100.00 has been released and is available for download. To access and download Workbench 9.1.100.00, please login to 'My Support', navigate to your 'Dashboard', select 'Apps & Tools' and click the 'Workbench' tile. Genesys Workbench ...

LFMT 8.5.104 released

Posted By Mike Ponting 04-09-2021 14:11
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce the latest release of the Log File Management Tool (LFMT), 8.5.104. LFMT 8.5.104 now supports Oracle 19c. LFMT 8.5.104 contains the following components: LFMT Client 8.5.104.00 LFMT Collector 8.5.104.01 LFMT Indexer 8.5.104.01 Workbench ...

Workbench 9.1.000.00 is now available

Posted By Mike Ponting 12-29-2020 06:40
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce that Workbench 9.1.000.00 has been released and is available for download. To access and download Workbench 9.1.000.00, please login to 'My Support', navigate to your 'Dashboard', select 'Apps & Tools' and click the 'Workbench' tile. Genesys Workbench ...

LFMT 8.5.103 released

Posted By Mike Ponting 09-03-2020 08:12
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce the latest release of the Log File Management Tool (LFMT), 8.5.103. LFMT 8.5.103 now supports the OpenJDK Java environment. LFMT 8.5.103 contains the following components: LFMT Client 8.5.103.03 LFMT Collector 8.5.103.03 LFMT Indexer ...

RE: Workbench Alarm SNMP integration

Posted By Mike Ponting 03-06-2020 11:42
Found In Egroup: PureEngage On-Premises \ view thread
Hi Vincent, We envisage Workbench being for both Premise and Cloud in the future. Given Genesys Cloud is more of a Genesys managed platform than Genesys PureEngage platforms, can you please elaborate on what functionality Workbench would provide for Genesys Cloud customers? Thanks, Mike. ...

RE: Workbench Alarm SNMP integration

Posted By Mike Ponting 03-05-2020 05:07
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ally, Today Workbench does not support SNMP integration; we've thought of adding a "Notifications" capability to future Workbench 9.x, whereby alarms/events could be transitioned out to Workbench Notification channels such as email, Kafka, slack etc. Our imminent Workbench roadmap features are: ...

RE: Workbench

Posted By Mike Ponting 02-10-2020 11:53
Found In Egroup: PureEngage On-Premises \ view thread
Hi Roberto, I suggest you upgrade to Workbench (WB) 9.0 - it has significant stability and usability enhancements over WB 8.5. Please review the User Guide here => https://docs.genesys.com/Documentation/ST/current/WorkbenchUG/Welcome Regards, Mike. ------------------------------ Mike Ponting ...

Workbench 9.0 Released

Posted By Mike Ponting 02-08-2020 05:48
Found In Egroup: PureEngage On-Premises \ view thread
Genesys Customer Care is pleased to announce the reinvention of Workbench! Workbench 9 is on an evolutionary journey to provide enhanced operational observability, answerability and insights into reality. Workbench is a consolidated suite of monitoring, testing and troubleshooting tools for ...

RE: Logfile analysis

Posted By Mike Ponting 02-08-2019 09:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi Marek, Detail of Workbench 8.5 Log Analysis can be found in the Workbench User Guide Page 83. Note: Workbench 8.5 Log Analysis relies on integration from Workbench to the LFMT solution. In essence, Workbench 8.5 will regularly parse the LFMT collected and stored log files for errors, ...