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Mr. Adam Garrity

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RE: WDE "My History"

Posted By Adam Garrity 07-01-2015 15:12
Found In Egroup: PureEngage On-Premises \ view thread
I believe more detail is needed. can you post screen shots of the call arrival and of the issue?

RE: WDE "My History"

Posted By Adam Garrity 07-01-2015 13:51
Found In Egroup: PureEngage On-Premises \ view thread
Zoltan, First suggestion is to determine what role the user has assigned. Under that role check that the Contact-Can Use Contact History is Allowed.

RE: all of the items within a Genesys Config Transaction/List section into a variable of type list within an IRD subroutine?

Posted By Adam Garrity 07-01-2015 13:47
Found In Egroup: PureEngage On-Premises \ view thread
Thank You Jody. I have found that I could also use the * wildcard to retrieve all kvp in the specified list/section. example:ListGetDataCfg[v_popdata_listname_const,v_popdata_all_name,'*']

all of the items within a Genesys Config Transaction/List section into a variable of type list within an IRD subroutine?

Posted By Adam Garrity 06-19-2015 17:53
Found In Egroup: PureEngage On-Premises \ view thread
I Have Genesys Config Transaction/List object named Pop_Data. Pop_Data has a section named voice_pop_data_all From IRD: I have a variable in IRD of type list What expression for assingment would I use in order to get all of the items within Pop_Data list, section voice_pop_data_all into a variable ...