Posted By
Terrance Henry
03-31-2018 17:14
Found In
Egroup:
Genesys Cloud - Main
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Hi Richard, We are in a similar position. I find the live chat is lacking based on features available from other vendors. The customer experience for our mobile chat users is not where we would expect. We used to use intercom and are thinking of reverting back to it next week. Even if there ...
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