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Ms. Shivani Katyal

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RE: Virtual Queue search in Teamcommunicator WDE

Posted By Shivani Katyal 02-06-2020 18:26
Found In Egroup: PureEngage On-Premises \ view thread
Hi Rafael, I think i didn't explain it correctly, I need to transfer to VQ from WDE only while in the Routing i will be building up code to transfer on skill. So my VQ is [Skill_Name]_VQ. I want to search for VQ in WDE, transfer to VQ and from Routing, transfer the interaction on skill. My Problem ...

Virtual Queue search in Teamcommunicator WDE

Posted By Shivani Katyal 02-06-2020 01:47
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Is it possible to search for virtual queue in teamcommunicator in WDE? We are working on a POC to transfer the chat interaction on virtual queue rather than skills. I searched for the Virtual queue in teamcommunicator and can see below in WDE logs: Query object type: CFGDN Query filters: ...