Posted By
Dominik Denner
08-05-2021 18:49
Found In
Egroup:
PureEngage On-Premises
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Hi Saif, you can activate 'enable-place-in-queue-reason' option in IXN to get the reason for a requeueing (e.g., "Expired" for RONA): https://docs.genesys.com/Documentation/Options/Current/ES/InteractionServer-settings#enable-place-in-queue-reason kind regards Dominik ------------------------------ ...
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