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Mr. Rogier Bosch

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RE: Xperience 20 - Are you planning on going?

Posted By Rogier Bosch 05-28-2025 11:15
Found In Egroup: Genesys Casual \ view thread
Same here for Conduent (europe), we only travel in case of urgent need. Maybe Genesys should postpone until everything is back to normal? I know from multiple big European companies that their staff is not allowed to travel at all. :( R. ------------------------------ Rogier Bosch ...

We are hiring - Germany / The Netherlands

Posted By Rogier Bosch 10-23-2018 08:03
Found In Egroup: Genesys Casual \ view thread
We're looking for a junior and senior Genesys engineer to join our Conduent EMEA team! Details can be found at Functioneel Applicatiebeheerder CiC at Conduent. Translation is available. Conduent remove preview Functioneel Applicatiebeheerder CiC at Conduent Learn ...

RE: What kind of third party Chat solution does people use??

Posted By Rogier Bosch 01-24-2018 14:44
Found In Egroup: Genesys Cloud - Main \ view thread
@Richard Vogt? Send button is deployed. See Release notes

RE: Reoccurring problem answering calls & GUI functionality

Posted By Rogier Bosch 01-19-2018 08:34
Found In Egroup: Genesys Cloud - Main \ view thread
Sort of same issues here : we also see GUI unresponsiveness, such as agents being on queue in the GUI they see, but they are in fact off queue, if they hit F5 they see they are off-queue. Or agents going Off-queue without any action by Agent. I have noticed high memory usage in Chrome Browser. ...

RE: How do we distribute inbound calls between purecloud Queues and outbound DID??

Posted By Rogier Bosch 01-19-2018 08:29
Found In Egroup: Genesys Cloud - Main \ view thread
You can't set a distribution rule like 80% - 20%. Possible solution is to do something with estimated wait time or position in queue. If a specific time or # is reached then a flow out to extern transfer.

RE: Help Us Help You!

Posted By Rogier Bosch 01-19-2018 08:25
Found In Egroup: Genesys Cloud - Main \ view thread
Great initiative. To bad that I can't join. I am departing to Conduent EMEA starting februari 1th. At the moment Conduent is not a PureCloud Customer so I will loose my credentials :( :(

RE: What is the URL in the WebChat code, or how is it constructed, that allows for the display of the profile picture of the agent that has connected to the chat?

Posted By Rogier Bosch 01-17-2018 11:38
Found In Egroup: Genesys Cloud - Main \ view thread
Ok! love to help. Share the link in private message :-)

RE: What is the URL in the WebChat code, or how is it constructed, that allows for the display of the profile picture of the agent that has connected to the chat?

Posted By Rogier Bosch 01-17-2018 11:34
Found In Egroup: Genesys Cloud - Main \ view thread
If you want I can test it on my side and see what happens / images are shown. Where can I initiate a webchat with your org?

RE: What is the URL in the WebChat code, or how is it constructed, that allows for the display of the profile picture of the agent that has connected to the chat?

Posted By Rogier Bosch 01-17-2018 08:36
Found In Egroup: Genesys Cloud - Main \ view thread
Did you clear the cache of your Chrome browser?

RE: What kind of third party Chat solution does people use??

Posted By Rogier Bosch 01-16-2018 08:40
Found In Egroup: Genesys Cloud - Main \ view thread
@Lucie DeCristofaro? Can you please add "Send Button" in WebChat as requested/needed feature or is this all ready on the roadmap..if yes what is the Pure-ID?

RE: What is the URL in the WebChat code, or how is it constructed, that allows for the display of the profile picture of the agent that has connected to the chat?

Posted By Rogier Bosch 01-16-2018 08:35
Found In Egroup: Genesys Cloud - Main \ view thread
If I read the documentation correctly you can only set one avatar for all agents https://developer.mypurecloud.com/api/webchat/

RE: What kind of third party Chat solution does people use??

Posted By Rogier Bosch 01-16-2018 08:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Richard, Yes it is basic but a few things are underway: Chat schedules (PURE-2123) • Chat APIs (PURE-1830) • Chat custom design(PURE-1953) With the current API you can build the ability to send conversation history to customers. (https://api.((environment))/api/v2/conversa ...

RE: Why do queue calls go to agents that are off queue trying to finish after call work?

Posted By Rogier Bosch 01-15-2018 09:20
Found In Egroup: Genesys Cloud - Main \ view thread
Can you explain a little more?

RE: How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

Posted By Rogier Bosch 01-15-2018 09:18
Found In Egroup: Genesys Cloud - Main \ view thread
Place a ticket with Support Try disconnect the interaction with API - postman. /api/v2/conversations/calls/(conversationId) Update a conversation by setting it's recording state, merging in other conversations to create a conference, or disconnecting all of the participants state ...

RE: What is the URL in the WebChat code, or how is it constructed, that allows for the display of the profile picture of the agent that has connected to the chat?

Posted By Rogier Bosch 01-15-2018 08:12
Found In Egroup: Genesys Cloud - Main \ view thread
You can set your own image, just change the url: "agentAvatar": ( "width": 462, "height": 462, "url": "https://d3a63qt71m2kua.cloudfront.net/developer-tools/535/assets/images/agent.jpg"

RE: How to clear a stuck interaction?

Posted By Rogier Bosch 01-10-2018 08:21
Found In Egroup: Genesys Cloud - Main \ view thread
Yes, admin tasks should be in PureCloud. For the time being with the API and Postman you can do a lot of troubleshooting. Helps me a lot.

RE: How to clear a stuck interaction?

Posted By Rogier Bosch 01-10-2018 08:18
Found In Egroup: Genesys Cloud - Main \ view thread
Try disconnect the interaction with postman and the API /api/v2/conversations/calls/(conversationId) Update a conversation by setting it's recording state, merging in other conversations to create a conference, or disconnecting all of the participants state (string): The conversation's ...

RE: Application mobile du manager Gardez un œil sur votre centre de contacts, même à distance.

Posted By Rogier Bosch 01-09-2018 10:18
Found In Egroup: Genesys Cloud - Main \ view thread
You can build a dash/wallboard that is also working on a mobile phone, or use the wallboard solution created by Cloudoe. All wallboards can be viewed on Mobile phone.

RE: How does your team approach training?

Posted By Rogier Bosch 01-08-2018 10:40
Found In Egroup: Genesys Cloud - Main \ view thread
First an in-person classroom training with basics, looks and feel new platform. Then one on one guided walk through / training at agents workplace including a handout of most important functions / FAQ / known issues/error messages and how to handle them.

RE: Application mobile du manager Gardez un œil sur votre centre de contacts, même à distance.

Posted By Rogier Bosch 01-05-2018 09:16
Found In Egroup: Genesys Cloud - Main \ view thread
Google translate: "Manager's mobile app, Keep an eye on your contact center, even remotely." I think you mean the Supervisor iPad app. You can find it in the Apple Store. https://itunes.apple.com/nl/app/purecloud-supervisor/id1001193746?mt=8 No supervisor App for Android