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Mr. Patrick Colburn

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Build schedules with no OPA

Posted By Patrick Colburn 09-22-2017 13:44
Found In Egroup: PureEngage On-Premises \ view thread
Wondering if there is an easy way to build schedules with no built in OPA. I am looking to do a long term schedule sceario wtih real agents, but want to use a consistent assumed overhead assumption for the entirety of the schedule scenario. Is there a way to build a schedule without the system scheduling ...

Weekly vs Monthly/Yearly Total Required and Total Calculated not matching (forecast master)

Posted By Patrick Colburn 12-19-2016 14:23
Found In Egroup: PureEngage On-Premises \ view thread
When reviewing data at the weekly and the monthly level, i see a discrepancy between the two views. When looking at the weekly view, the calculated and required is higher than the monhtly/yearly. Can anyone tell me why these dont match, im assuming they should be identical. Pat

Understanding Overlays

Posted By Patrick Colburn 05-04-2016 19:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I have a grasp on the overlays where there is an entered distribution (Always use entered distribution, and calculate using specified starting and ending impact). I struggle with the other option where it says the below. Always Calculate Disregarding Impacts and Distributions Can someone ...

Using Historical Data to calculate Shrinkage Predictions for future

Posted By Patrick Colburn 04-14-2016 15:05
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, In the Genesys training manual there are many references to an On Demand Module Managing Shrinkage. I am looking for any insight on how to generate information to create future shrinkage predictions. I cannot find any information in the traning modules beyond the On Demand Module above which ...

RE: Schedule Report to save to harddrive/shared drive?

Posted By Patrick Colburn 11-05-2015 14:46
Found In Egroup: PureEngage On-Premises \ view thread
I have access to the report scheduler in Work Force Management. From what i can tell i can only access these reports through the generate reports tab. Curious if there is a way to have them save in csv format directly to my harddrive.

RE: Schedule Report to save to harddrive/shared drive?

Posted By Patrick Colburn 10-12-2015 19:56
Found In Egroup: PureEngage On-Premises \ view thread
I have access to the report scheduler in Work Force Management. From what i can tell i can only access these reports through the generate reports tab. Curious if there is a way to have them save in csv format directly to my harddrive.

Schedule Report to save to harddrive/shared drive?

Posted By Patrick Colburn 10-09-2015 14:28
Found In Egroup: PureEngage On-Premises \ view thread
Is it possible to schedule a report to save to a path on my harddrive or a shared drive?