Profile

Mr. Chetan Rawal

☑ Fill Out Profile

Contact Details

My Content

1 to 10 of 10 total

Connection ID in WDE

Posted By Chetan Rawal 02-27-2019 05:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi, The connection id in WDE is displayed in all capital letters like 003BYH562DFY0CBC but if I have to investigate / find the same in applications logs like SIP server or ORS, I have to always make it small letters like 003byh562dfy0cbc . Are there any ways I can change it in WDE view to small ...

Genesys Certifications

Posted By Chetan Rawal 11-12-2018 09:28
Found In Egroup: Certification and Training \ view thread
Why Genesys Certifications arew costly as compoare to other vendors like Avaya and Cisco ? #GCAP ------------------------------ Chetan Rawal ------------------------------

GMS Locate me

Posted By Chetan Rawal 09-25-2018 08:13
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, Do anyone have a case study / document / API samples to start with using Genesys GMS Locate me or Alert me feature . Basically I would like to explore below features of GMS * Locate Me: Location and GPS provide the customer's location to help agents assist with customer service decisions. ...

GMS is generating _access_code=undefined

Posted By Chetan Rawal 07-27-2018 09:50
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, I see below mesages in GMS logging _access_code=undefined '_access_code' [str] = "undefined" '_access_code' [str] = "undefined" '_access_number' [str] = "+31XXXXXX378" 16:11:48.033 Trc 09900 [qtp14318293-103413] >>>Create service: [name=match-interaction] 16:11:48.034 Dbg 09900 ...

common.lms file missing in GMS installation package

Posted By Chetan Rawal 07-23-2018 06:45
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, We have GMS version 8.5.105.05 and the common.lms file is missing in installation folder . I have tried another latest versions of GMS but still the common.lms file is missing. Do anyone have an idea if some how I can have that file / manually copy from some another application ? ...

RE: Connection to server is down

Posted By Chetan Rawal 06-12-2018 03:46
Found In Egroup: PureEngage On-Premises \ view thread
Hi Rafael, At this moment we are not planning to upgrade our customized GD because we are moving to WDE by Dec 2018 In GD/TOMCAT logging I cant really see the network disconnection so that I can check with my network team on that part. ------------------------------ Chetan Rawal ------- ...

Connection to server is down

Posted By Chetan Rawal 06-11-2018 09:34
Found In Egroup: PureEngage On-Premises \ view thread
Hi Folks, Agents are getting error in Genesys Desktop that 'The connection to server is down' In such scenarios agents needs to closer the GD browser and open a new window . this is happening frequently and almost 700 agents are affected due to this error Initially ...

Change theme option not working

Posted By Chetan Rawal 05-18-2018 11:12
Found In Egroup: PureEngage On-Premises \ view thread
I am facing a strange problem with some agents where change theme and Zoom option is not working for some agents and its working for some agents with the same version of WDE . After selecting change theme option agent is restarting his WDE application but no changes are reflecting where in other agent ...

Agents are getting Empty chats

Posted By Chetan Rawal 04-26-2018 04:59
Found In Egroup: PureEngage On-Premises \ view thread
One chat session was interrupted due to issue with agents laptop. After some time that chat went to another available agent . This second agent has closed the chat because customer has already left the chat session when first agent was facing technical issue with his laptop. Now the second agent ...

Agents are getting Empty chats

Posted By Chetan Rawal 04-26-2018 04:58
Found In Library: PureEngage On-Premises