Posted By
Gary Lewis
04-13-2017 16:35
Found In
Egroup:
Genesys Cloud - Main
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It would be very efficient if we could filter out any agent that is OFFLINE from the Agent Performance screen. This is a feature available in most other Contact Center tools. Why is this not available with PureCloud? It seems very cumbersome to display this report on a large real-time monitor, that is ...
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