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Chris Mcmanaway

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RE: Play script/disclaimer recording during a call

Posted By Chris Mcmanaway 08-19-2025 22:19
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Chris D, The issue occurs when a conference call is created and the agent and client remain in the conference after the disclaimer prompt drops off. This prevents consult transfers, which become greyed out or trigger an error. We discovered this by conferencing in the disclaimer via External ...

Genesys Digital Bot Connector

Posted By Chris Mcmanaway 08-06-2025 23:56
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
We are trying to deploy an pre Release version of the Genesys Digital Bot Connector so that our customer can migrate their messenger Lex V1 Bot to Lex V2. The Integration sets up with no error, however when we try and pull the Bot names in Architect we are getting a Internal Server Error. We have tested ...