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Mr. Aldo Castillo Aguirre

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RE: Genesys Widget Chat customization

Posted By Aldo Castillo Aguirre 09-21-2018 15:09
Found In Egroup: PureEngage On-Premises \ view thread
Thanks for reply Jim, Yes, that's exactly what we need to do, I will use that command to see if we are able to get this working, I'll update this thread with our results. Regards. ------------------------------ Aldo Castillo Aguirre Kaplan University ------------------------------

Genesys Widget Chat customization

Posted By Aldo Castillo Aguirre 09-20-2018 17:50
Found In Egroup: PureEngage On-Premises \ view thread
Hello everybody We are working in an enhancement to let the user change the email that was put in the registration form which will get the email transcript, once the chat ends, this will work after the chat session has started. We have already customized the form. but now we are stuck in how to ...

RE: Web chat - Make email field required

Posted By Aldo Castillo Aguirre 07-24-2018 14:27
Found In Egroup: PureEngage On-Premises \ view thread
Thanks for the advise Jim, It works but I'm still unable to see the alert message, I just read the post you suggested me and I found what we need: If you want to do something more complex, you are of course allowed to do it – i.e. testing if the value looks like an email address, generate an ...

RE: Web chat - Make email field required

Posted By Aldo Castillo Aguirre 07-24-2018 12:57
Found In Egroup: PureEngage On-Premises \ view thread
Hello Jim, thanks for replying to this thread, Sure, please take a look at the JSON code snippet: NOTE: The ft () function highlights the required fields. The issue that I'm facing with this validation is that the pop-ups stating that the other fields are needed to start a chat session ...

Web chat - Make email field required

Posted By Aldo Castillo Aguirre 07-23-2018 09:38
Found In Egroup: PureEngage On-Premises \ view thread
Hello everybody, I'd like to request your help on a doubt we have, how can we set the email field as required in the registration form of the Genesys Widget Chat? I know that it is possible to add a validation on every field in the registration form but when doing this the other fields does not ...

WDE chat conversation

Posted By Aldo Castillo Aguirre 05-24-2018 15:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi team, I need your help with an issue regarding the WDE chat, I need to get the full conversation to put it in a text file and save it, Does anyone know how to do this? I can see only the last message sent in the transcript property, but I need the full conversation. Thanks! --------- ...

RE: Twitter and Facebook Reference Commands for WDE

Posted By Aldo Castillo Aguirre 05-03-2018 11:17
Found In Egroup: PureEngage On-Premises \ view thread
Hey Luisa, Did you check the following section in the IW 8.5 Developer book? ------------------------------ Aldo Castillo Aguirre Kaplan University ------------------------------

RE: Chat session is gone after moving across pages

Posted By Aldo Castillo Aguirre 04-27-2018 16:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jim, Thanks for the response, yes I'm testing from a localhost : http://localhost/chattest/Sales.html http://localhost/chattest/Service.html I get the chat button in the sales page, I created the chat session, after moving to the Service page I get the chat button again but the chat ...

Chat session is gone after moving across pages

Posted By Aldo Castillo Aguirre 04-25-2018 16:41
Found In Egroup: PureEngage On-Premises \ view thread
Hey team, Has somebody worked with the Genesys Widget chat? If yes, How did you configure it to keep the session alive when moving across the website pages? I'm having an issue with this, the chat session is gone after a refresh or moving to the next page. What I'm doing is copy/paste the ...

RE: About WDE 8.5 customization

Posted By Aldo Castillo Aguirre 04-09-2018 12:47
Found In Egroup: PureEngage On-Premises \ view thread
I just added a button, I did the following: 1 - Create a XAML form. 2 - change its implementing to button public partial class YourButtonClassName: Button, IYourButtonInterface 3 - Create an interface public interface IYourButtonInterface ( //No problem if it's empty ) 4 - Register it ...

DLLs doubt / WDE

Posted By Aldo Castillo Aguirre 04-09-2018 12:29
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Does somebody here know if there a difference between these two dlls ? Genesyslab.Enterprise.Commons.Collections.KeyValueCollection Genesyslab.Platform.Commons.Collections.KeyValueCollection If yes, how can I get the first one? Do I need to request it? In the WDE developer kit it was not ...

RE: About WDE 8.5 customization

Posted By Aldo Castillo Aguirre 04-04-2018 15:31
Found In Egroup: PureEngage On-Premises \ view thread
I resolved my concern thanks! ------------------------------ Aldo Castillo Aguirre Kaplan University ------------------------------

About WDE 8.5 customization

Posted By Aldo Castillo Aguirre 03-15-2018 17:24
Found In Egroup: PureEngage On-Premises \ view thread
Hello community I need your help on a requirement I'm working on, I'm adding a button in the interactions window when a condition is met, that button will open a specific URL related to the interaction data where it was shown, but my issue starts when the button is added in more than one window, ...