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Hi Sam, It is difficult to obtain consistent logs because the issue is not reproducible, and capturing logs requires a significant amount of disk space. In this example, the agent is using genesyscloud.exe. Wireshark: At the same time, the following is observed in the ETL trace: I do not ...

Hi Jason, What you're saying doesn't align with what we are seeing. We are also receiving more reports of actual disconnects from agents - not just increased visibility of events. That strongly suggests that the number of disconnects has indeed increased compared to before. Our supplier has already ...

We are experiencing the same issues. At the end of September, we still had several devices running Windows 10, and those users reported the same WebRTC ICE idle detection problems. So this behavior is not exclusive to Windows 11. One thing we still don't understand is why the NIC would send an LLDP ...

We are experiencing the same issue (both in Browser and Desktop App). We captured some Wireshark traces and observed the following:This trace taken on a laptop shows that suddenly the laptop is not replying messages from Genesys (52.129.108.19). The agent is using the browser. We also managed to capture ...

What's strange is that the error usually occurs towards the end of the workday. I rarely see this error message in the morning. Could it be a memory dump? ------------------------------ Geert Kril na ------------------------------

Get the same issue as above on several machines (but not all): KERNELBASE.dll: ------------------------------ Geert Kril na ------------------------------