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Mr. Tim Bryan

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RE: Genesys DX (Bold360) EOL and EOS Announcement

Posted By Tim Bryan 03-29-2024 12:58
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
@Kevin Brown There was an announcement post by @Coty Smith that was later edited. At the bottom of the post are some helpful Q & A's. One of them is below, which mentions the early March date being the cutoff and that there wouldn't be any access after that date, sadly. I wish I were still able to access ...

RE: Genesys DX (Bold360) EOL and EOS Announcement

Posted By Tim Bryan 12-19-2023 13:30
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hi @Anthony Romero, thank you for providing this update. I just want to clarify that we will have full access to the Bold360/Genesys DX Platform as we do today and that the functionality will still be the same as it is today through the March 1st, 2024 date, is that correct? I can still access my account, ...

Chat Canned Message Export Options

Posted By Tim Bryan 12-11-2023 19:44
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Is there a simple way to export an entire chat canned message folder to an Excel or CSV formatted sheet? For instance, say I had a chat canned message folder and wanted to get all of the messages from that folder into an easily readable document. Is the only way simply copying and pasting each individual ...