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Mr. Anandapriyan Ravichandran

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GAX URL is not loading installed in Linux -- Please provide your valuable suggestions.

Posted By Anandapriyan Ravichandran 02-03-2021 10:19
Found In Egroup: PureEngage On-Premises \ view thread
Dear Team, We are upgrading gax 8.5 to gax 9.0 installed in linux environment. And we taken the backup of the gax application 8.5. And we installed the new gax 9.0 application in the separate location. And while trying to start the gax application, by running the startup_bat file . It shows gax ...

RE: Cleanup tool in linux for snapshot removal

Posted By Anandapriyan Ravichandran 12-11-2020 05:14
Found In Egroup: PureEngage On-Premises \ view thread
Hi Team, Thanks for useful reply, One doubt is whether we need to run the following command in linux terminal [root@mylab4 106]# ./cleanuptool -c cleanuptool.ini -V ./output Under root user. And the output will be shown in the command screen. And using cron -e to schedule the job for one hour, whether ...

Cleanup tool in linux for snapshot removal

Posted By Anandapriyan Ravichandran 12-10-2020 12:13
Found In Egroup: PureEngage On-Premises \ view thread
Dear Team, We are trying to set up the snapshot removal using cleanup tool in linux. And we are facing some concerns. Please help us. Do we want to create cleanuptool.ini file, And inside that do we want to give the timeline parameters. And how do we enable cleanup tool to delete file for hourly count. ...

Can Email alerts can send for more than 2 calls waiting in a queue for chat interaction.

Posted By Anandapriyan Ravichandran 12-02-2020 10:27
Found In Egroup: PureEngage On-Premises \ view thread
Team, We are setting up the advanced email alerts in the pulse application. And after all the configuration, In alert processor log, it shows no reports loaded from db. And we are not able to receive the emails. And there is no error in all the microservices log and in the pulse log. We set both ...

Reporting and Analytics Aggregates

Posted By Anandapriyan Ravichandran 11-29-2020 23:45
Found In Egroup: PureEngage On-Premises \ view thread
Dear Team, We are searching on difference between disposition-based metrics(disposition-based tables) and interval-based metrics (interval-based tables) in RAA. Please let us know your suggestions. #Reporting/Analytics ------------------------------ Anandapriyan Ravichandran Pointel (formerly ...

RE: Email Alerts In Pulse application - Statserver data Provider Is not starting.

Posted By Anandapriyan Ravichandran 11-05-2020 07:19
Found In Egroup: PureEngage On-Premises \ view thread
Team, After configuring the advanced email alerts in the pulse application, we are not able to receive the email. And herewith we have mentioned the concerns we faced in each microservices started. And we have attached the logs of the microservices and alert processor which contains the error. Hereby ...

RE: Email Alerts In Pulse application - Statserver data Provider Is not starting.

Posted By Anandapriyan Ravichandran 11-05-2020 07:18
Found In Library: PureEngage On-Premises

RE: Email Alerts In Pulse application - Statserver data Provider Is not starting.

Posted By Anandapriyan Ravichandran 10-29-2020 04:00
Found In Egroup: PureEngage On-Premises \ view thread
Team, We are trying to setup email alerts in our lab environment. We are trying in windows and also we need to do it in our linux environment. And we followed the steps in the document for advanced alerts. And we are not able to configure aeron media driver. Whether we need to configure aeron media ...

Migrating GI2 8.x version to 9.0

Posted By Anandapriyan Ravichandran 10-27-2020 05:15
Found In Egroup: PureEngage On-Premises \ view thread
Team, We are trying to migrate GI2 version 8x to 9 version. Please provide your valuable suggestion on available documents and steps for migration. We are looking forward for your valuable suggestions. #Reporting/Analytics ------------------------------ Anandapriyan Ravichandran Pointel (formerly ...

RE: Email Alerts In Pulse application - Statserver data Provider Is not starting.

Posted By Anandapriyan Ravichandran 10-26-2020 01:20
Found In Egroup: PureEngage On-Premises \ view thread
Team, Please provide your valuable suggestions. Thanks, Anandapriyan.R ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch Point) ------------------------------

Email Alerts In Pulse application - Statserver data Provider Is not starting.

Posted By Anandapriyan Ravichandran 10-23-2020 12:16
Found In Egroup: PureEngage On-Premises \ view thread
Team, We are setting up of email alerts in pulse 9.0. And we try to set up the following configuration as per document. And we try to start the stat server provider application. The command window come and close immediately. We started using statserver.provider.exe. file. And formula processor and ...

RE: AG2 Queue day is showing lesser values for Voice media

Posted By Anandapriyan Ravichandran 10-08-2020 23:42
Found In Egroup: PureEngage On-Premises \ view thread
Team, The issue get solved, the call values are less for ag2 queue because, the call are getting routed to other routing point. So only it shows lesser amount of calls in the AG2Queue. Thanks, Anandapriyan.R ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch Point) ...

RE: Stat server showing status as Iinitializing only not get started in SCI, But in windows services it get started.

Posted By Anandapriyan Ravichandran 10-08-2020 23:38
Found In Egroup: PureEngage On-Premises \ view thread
Team, Thanks for your reply. After restarting the stat server application in services, It is working fine in sci. Thanks, Anandapriyan.R ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch Point) ------------------------------

Pulse 9.0 Start info tab not get populated after installation in unix.

Posted By Anandapriyan Ravichandran 10-08-2020 22:46
Found In Egroup: PureEngage On-Premises \ view thread
Team, We configured and installed pulse and pulse collector application in unix environment. Both application get successfully installed message, But in CME, the start info tab, not get populated for pulse application. While installing also it does not shows the configured application name for pulse ...

AG2 Queue day is showing lesser values for Voice media

Posted By Anandapriyan Ravichandran 09-29-2020 01:22
Found In Egroup: PureEngage On-Premises \ view thread
Team, We found that, All calls are showing correctly in Interaction_fact_gi2. And in AG2_Agent_Day, we can able to see the calls for all media. But in AG2_Queue_Day, We can able to see only lesser values for voice media. But all jobs were running fine. Hereby i request you to please provide your ...

RE: Stat server showing status as Iinitializing only not get started in SCI, But in windows services it get started.

Posted By Anandapriyan Ravichandran 09-11-2020 23:29
Found In Egroup: PureEngage On-Premises \ view thread
Team, Please provide your useful and helpful suggestions. Thanks, Anandapriyan. R ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch Point) ------------------------------

RE: Stat server showing status as Iinitializing only not get started in SCI, But in windows services it get started.

Posted By Anandapriyan Ravichandran 09-11-2020 12:25
Found In Egroup: PureEngage On-Premises \ view thread
Team, Whether we need to enable TCP/IP protocols to yes while installing the stat server, whether it may create the problem in SCI for starting the applications. Can you please provide your valuable suggestions. ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch ...

Stat server showing status as Iinitializing only not get started in SCI, But in windows services it get started.

Posted By Anandapriyan Ravichandran 09-11-2020 12:09
Found In Egroup: PureEngage On-Premises \ view thread
Team, For your kind information, we have deployed stat server, Both primary and backup, And started the application in windows services, it is working fine, And logs are getting populated and there are no errors. We have installed LCA application, and started the Stat server in SCI, It shows as initializing... ...

RE: CPu usage is showing 100% usage

Posted By Anandapriyan Ravichandran 09-11-2020 12:02
Found In Egroup: PureEngage On-Premises \ view thread
Team, Thanks for your reply, we will check it based on your options. ------------------------------ Anandapriyan Ravichandran Pointel (formerly Touch Point) ------------------------------

CPu usage is showing 100% usage

Posted By Anandapriyan Ravichandran 08-31-2020 23:32
Found In Egroup: PureEngage On-Premises \ view thread
Team, For your kind information, We are seeing 100 % cpu usage in performance tab in the sql server database installed machine. And we analyze the dbserver logs, there is no errors, It shows primary icon db server disconnected and back up db server started. And warm standby mode activated. And ...