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Mr. Giuseppe Susanna

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RE: how to place interaction in workbin

Posted By Giuseppe Susanna 10-02-2015 15:24
Found In Egroup: PureEngage On-Premises \ view thread
Hi. Thanks for answer. But I don't understand how specify workbininfo in create method of RequestPlaceInWorkbin. Can you help me with an example? Thanks.

RE: how to place interaction in workbin

Posted By Giuseppe Susanna 10-02-2015 08:26
Found In Egroup: PureEngage On-Premises \ view thread
Yes. I would insert an interaction in a workbin using java SDK from agent application level. thanks

how to place interaction in workbin

Posted By Giuseppe Susanna 09-30-2015 16:10
Found In Egroup: PureEngage On-Premises \ view thread
Hi. How to place an interaction in a workbin using Platform SDK? Is it possible to have an example? Thanks.

how to detect an incoming mail

Posted By Giuseppe Susanna 09-09-2015 08:08
Found In Egroup: PureEngage On-Premises \ view thread
Hi. How to detect an incoming email to an agent using a Platform SDK? Best regards.

link to code samples doesn't work

Posted By Giuseppe Susanna 09-07-2015 16:11
Found In Egroup: PureEngage On-Premises \ view thread
the link http://docs.genesys.com/Special:Repository/PSDK_Java-samples-85x.rar?id=d4c0d561-0052-48b8-90b2-6bd6bf8ce9f7 doesn't work. is there a link to download code samples on the platform sdk 8.1?