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Mohammad Saad

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RE: Call Error message

Posted By Mohammad Saad 01-18-2026 06:48
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Luiz , I hope you are doing well. We are experiencing the same issue with Genesys at our location in the UAE. A significant number of calls are experiencing an error that causes them to disconnect from the agent's side. Based on your experience, could you please advise on what the network ...

RE: DTMF Issue

Posted By Mohammad Saad 10-05-2025 02:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Edward , The DTMF is configured as "RTPEvents" , and when change it to "In Band" remain the same issue. Do you think the firewall is the problem ? Any configuration is needed on firewall after disabling the ALG. Please advise. regards, Mohammad Sa'ad ------------------------------ ...

RE: DTMF Issue

Posted By Mohammad Saad 10-02-2025 03:25
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Sajed , We are facing the same issue , as we have a Alcatel_Lucent GW connected to Genesys. We have noticed a lot of outbound calls with no audio , one audio agents can hear the customer but customer can't hear the agents. we opened a ticket with Genesys , and they says the issue out ...

RE: AWS IP Pool and Our Angry Customers

Posted By Mohammad Saad 05-21-2025 01:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Octane, Do you mean we don't have a way to narrow down the IP list or specify an IP for a specific region? And the customer must manually add IP addresses to the firewall. I think this is a huge and unacceptable obstacle. regards, Mohammad Sa'ad ------------------------------ ...

RE: AWS IP Pool and Our Angry Customers

Posted By Mohammad Saad 05-20-2025 01:33
Found In Egroup: Genesys Cloud - Main \ view thread
Hello OKTAY KEMAL, Here I am after 5 years,How was the problem solved? We are facing the same issue with our client who is refusing to add/open all IP addresses on the firewall. ------------------------------ Mohammad Saad Tech Engineer ------------------------------