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Mr. Andrey Vorobev

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RE: Rich Messaging using Chat Bot

Posted By Andrey Vorobev 11-30-2021 01:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jim! Can you please send this documentation for me? ------------------------------ Andrey Vorobev PRIORBANK ------------------------------

RE: How to Calculate or list currently registered DN?

Posted By Andrey Vorobev 07-16-2020 04:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi! you can see count via http interface of sipServer in CallManager section (Number of logged on agents) ------------------------------ Andrey Vorobev PRIORBANK ------------------------------

RE: Agent shows as UNKNOWN for their first and last name in Speechminer

Posted By Andrey Vorobev 04-16-2020 04:07
Found In Egroup: PureEngage On-Premises \ view thread
Hi Obaid. I had a similar problem, but only for outbound calls. I fixed it by disabling the trunk recording. I hope this will be useful for you ------------------------------ Andrey Vorobev PRIORBANK ------------------------------

RE: Agent shows as UNKNOWN for their first and last name in Speechminer

Posted By Andrey Vorobev 04-14-2020 02:02
Found In Egroup: PureEngage On-Premises \ view thread
Hi Obaid! is it cause about OUTBOUND calls? ------------------------------ Andrey Vorobev PRIORBANK ------------------------------

RE: Send Transcript check box in Genesys Widgets

Posted By Andrey Vorobev 05-18-2018 02:08
Found In Egroup: PureEngage On-Premises \ view thread
​Hi Daniel! It is look like this BUT it work since widgets version: 9.0.001.04 RN for widgets version: 9.0.001.04 Fixed an issue in custom forms where the check box input type was not sending the appropriate selected value. Previously, even though the Send transcript check box was deselected, ...

RE: twitter.ico

Posted By Andrey Vorobev 05-26-2016 12:18
Found In Egroup: PureEngage On-Premises \ view thread
When preparing the package and make a mark "social media plug-in" ( in the deployment manager) as a result I get a "An error occurs during the deployment:" Coulnd nont find file .\Desktop.Modules.Facebook.module-config" (/Twitter/rss/FaccebookPM/FacebookDMsession). I tried to split SocialMedia.module-confige ...

RE: twitter.ico

Posted By Andrey Vorobev 05-26-2016 09:57
Found In Egroup: PureEngage On-Premises \ view thread
in the log i see 16-05-26 12:52:40.606 [ 1] ERROR dows.LoginController - Cannot download the ClickOnce file group 'Facebook': System.Deployment.Application.InvalidDeploymentException: There is no download group named "Facebook". at System.Deployment.Application.ComponentStore.CheckGroupInstalled(DefinitionAppId ...

RE: twitter.ico

Posted By Andrey Vorobev 05-25-2016 14:07
Found In Egroup: PureEngage On-Premises \ view thread
Yes manually into deployment package

RE: twitter.ico

Posted By Andrey Vorobev 05-25-2016 12:38
Found In Egroup: PureEngage On-Premises \ view thread
i was installed plugin on the server, then I added facebook.dll, FacebookDMSession.dll, FacebookPM.dll,RSS.dll,SocialMedia.dll,Twitter.dll

twitter.ico

Posted By Andrey Vorobev 05-25-2016 11:28
Found In Egroup: PureEngage On-Premises \ view thread
Hi. after deploying Social media plugin for WDE (package version 8.5.101.09) i was published WDE on web server (by Deployment manager). but agents do not see the icons on the buttons in the processing of social msg interactions. where should I look for these icons ?