Profile

Mr. Jorge Cornejo

Contact Details

My Content

1 to 5 of 5 total

RE: Emails reporting

Posted By Jorge Cornejo 11-28-2020 10:45
Found In Egroup: PureEngage On-Premises \ view thread
Well as you have the fields identified (By Workbin and time) you can easily exclude from any calculation you are doing. InfoMart is showing you exactly what happened to the interaction...Worst thing would be to hide that info ------------------------------ Jorge Cornejo E-Business Distribution ...

RE: Outbound blended & dedicated campaign

Posted By Jorge Cornejo 10-08-2020 09:49
Found In Egroup: PureEngage On-Premises \ view thread
For what you describe, your second, non-blending group isn't as busy as the blended one? Because, if in group A you have 100 agents (1 only chosen for inbound) and the other has only 10 agents, obviously you are saying the platform in reference to group 100 ​that it has 99 agents for Outbound (even ...

RE: Outbound blended & dedicated campaign

Posted By Jorge Cornejo 10-07-2020 07:39
Found In Egroup: PureEngage On-Premises \ view thread
How is your agent reservation with that Blended? ------------------------------ Jorge Cornejo E-Business Distribution Peru S.A. ------------------------------

RE: Scheduled based routing

Posted By Jorge Cornejo 09-11-2020 08:30
Found In Egroup: PureEngage On-Premises \ view thread
I have done that using Skills, example, English_8_14 and English_14_22 Indicating the expected working hours. ------------------------------ Jorge Cornejo E-Business Distribution Peru S.A. ------------------------------

RE: CPu usage is showing 100% usage

Posted By Jorge Cornejo 09-11-2020 08:28
Found In Egroup: PureEngage On-Premises \ view thread
You first need to take a look with your DBA in order to figure out what is consuming that CPU...it is not a normal behavior. Do you have SpeechMiner? What DBs are on that DB Server??? ------------------------------ Jorge Cornejo E-Business Distribution Peru S.A. ----------------------------- ...